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Why is it So Difficult to Measure Marketing ROI?

Author SherriCarroll , 6/6/2016
ROI is simple right? Measure your costs (investment), measure your revenue (Return). ROI = Return/Investment.

 The problem many of our clients were facing, before partnering with CompleteMarkets, was measuring Marketing ROI since it is not an exact science. In  practice, marketing is a dynamic activity which requires constant fine-tuning, trying new approaches and doubling down when something appears to be working.  

We understand that marketing is a crucial step in generating Sales. Without Sales, your company will fail. Without Marketing, your Sales will fail.  

If you cannot measure your Marketing ROI accurately and comprehensively then how do you know which marketing efforts are prosperous or, which ones are failing and losing your company valuable time, dollars and sales?

 Many marketers and agency owners do not have a good handle on costs therefore they cannot have a good read on their Marketing ROI. They either do not have enough time to keep track of all this, or the agency is too departmentalized (big) to consolidate these costs.

 Most agencies will attempt to measure at the end of the year, and use a simple yardstick – net profit. 

 “Did we grow?”; Did we make money?”; “How do you feel this initiative did?”.  In the end all their measurements of ROI turn out to be just an educated guess.  

 At CompleteMarkets we take the guess work out of measuring ROI making your marketing campaigns easier, more comprehensible and ultimately more successful for your company! 

 We measure every submission (estimated premium), every lead and all activity by campaign. You can assign a ‘value’ to each activity we report to you and end up with a pretty good estimate on the value you are getting for your marketing efforts.  

 This is why large companies with dedicated marketing teams and small agencies without an in-house marketing team love us!

 Take a look at what some of our clients are saying about their ROI after partnering with us on our case studies page. 

You will find advertisers, small and large, single product and multiple, single state and nationwide, accepting one-off business or only large premium books of business.  

We adapt our approach to your needs and goals.

 Why not get in touch? Let’s discuss how we can help your agency get more than just an educated guess on its Marketing ROI.  

Regards, 

Sherri Carroll, Business Development Executive  

909-219-9547

scarroll@imms.com

Email Marketing: It is more complicated than you think.

Author SherriCarroll , 3/8/2016
In a whitepaper/study ("The Secret to Email Delivery," July 2008), published by Forester Research, around 90%-95% of all email sent is considered spam.

This makes the job very challenging for ISPs and spam filter providers. It also makes the job very difficult for email marketers. Interestingly, the volume of spam increases during holiday periods, and this reduces open rates across the board - regardless of sender, content, reputation or positive engagement of the recipient.

ISP's are paying attention to how often a sender sends email as well. If you send too often, you will see poor results. Send infrequently and the same happens, you get dinged. So, there is a balance between maintaining a clean list, send patterns, the value of the content and how you handle negative engagement and abuse reports.

Going a full circle, in the old days - marketers didn't have to worry as much about server reputation, list management and a whole bunch of other constantly changing environment variables. They could, with relative ease manage things in house. But, then complaints could destroy your in house networks reputation and pretty soon, your day-to-day operations emails would not get delivered to customers. So, in house is not much of an option any more.

In-source/outsource

When things got more complicated, there was a need for do-it-your-self (but mostly outsourced, the in-source/out-source option) services like Constant Contact. You in-source your list management, but outsource the actual sending campaign. Soon these service providers were forced to bar you from sending if they got any complaints through their ISPs. So, regardless of whether your list is clients, subscribers, partners - if complaints came through you were stuck. 

So, that, coupled with 'spam traps', 'honeypots' and other anti-spam techniques completely rules out purchasing a list. Purchasing a list is just not a good idea all around.

Outsource to the right provider!

That leaves only one real option, outsource to a reputable company that has a track record of innovation, inbox delivery and is industry focused. 

A reputable provider:
  • Sources and maintains the subscriber list.
  • Has ISP grade infrastructure.
  • Has world class service and support capabilities.
  • Handles all the IT related management that comes along with email marketing. 
You can read our full article on email marketing here. If you would like more information on how CompleteMarkets can help you with your digital distribution click here to schedule a demo or feel free to contact me directly. I would be happy to answer any questions you might have. 


Sherri Carroll, Business Development Executive
Ph: (909) 547-6212 x5331 | Fax: (909) 547-6216 | Email: scarroll@imms.com  
CompleteMarkets.com  
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