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CAPTURE YOUR ‘BEST PRACTICES’

Don Phin Don Phin , 12/2/2013
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In his breakthrough book, The Fifth Discipline, Peter Senge stresses the importance of creating “learning organizations” that share their “best practices.” Chances are some of your employees or work groups perform better than others — but no one has asked them to describe their “best practices.” For example, your top salesperson might do things intuitively. Asking her the right questions should be able to uncover a practice that her fellow producers can use to great benefit.

Encourage top-performing employees and work groups to share their “best practices” with your entire workforce through regular best practices meetings — and reap the rewards!