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The Intersection is authored by J.M. Wilson Managers and Associates as well as guest bloggers from industry partners. It focuses on insurance industry news, professional development and personal development information, offering an array of helpful information for anyone working in the insurance industry. ---------- J.M. Wilson is a Managing General Agency and Surplus Lines Broker, providing independent insurance agents access to specialty markets for both personal and commercial lines. With branch and affiliate offices in eight states, J.M. Wilson is able to provide coverage for standard and hard-to-place commercial, transportation, property & casualty, professional liability and errors and omissions, personal lines and surety classes in twenty-one states.
Complaint to Compliment: How to Turn Any Adversity Into an Advantage
In the J.M. Wilson blog post, "Complaint to Compliment: How to Turn Any Adversity Into an Advantage", guest blogger, Charles Williams, explains how he treats every customer interaction as an opportunity for business growth.

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Shawna McCafferty
Other articles by: Shawna McCafferty
Categories: Insurance, Professional Development, Customer Service, Sales, Marketing
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