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Accident/Sickness

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CompleteMarkets Editor 4/30/2013 10:37:32 PM
ACCIDENT/SICKNESS Dear (Customer Name): 'ME? I NEVER GET SICK!' How many times have you heard - or said - this? Probably more than you can count. However, you can get sick or have an a...
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Adopt Measurable Observable Service Standards

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CompleteMarkets Editor, Troy Campbell 4/30/2013 12:00:00 AM
ADOPT MEASURABLE OBSERVABLE SERVICE STANDARDS by Troy Campbell Measurable Standards Developed By The Team To compete in the service sector, realize that price-cutting will co...
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Ask A Licensed Private Investigator, Part 3

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CompleteMarkets Editor 4/30/2013 10:40:33 PM
FRAUDBUSTERS: ASK A LICENSED PRIVATE INVESTIGATOR Part 3 Q: I'm currently working on a case that has several named defendants. Recently, I received a telephone call from an investigator who h...
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Avoid The Empathy Trap

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CompleteMarkets Editor, Chris Burand 4/30/2013 12:00:00 AM
AVOID THE EMPATHY TRAP by Chris Burand The ability to empathize is admirable. It requires listening, understanding, ...
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Become An Employer Of Choice: Find And Keep Great Employees

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CompleteMarkets Editor, Pamela Millard 4/30/2013 10:42:47 PM
BECOME AN EMPLOYER OF CHOICE: FIND AND KEEP GREAT EMPLOYEES by Diane Herbert and Pamela Millard Make your agency attractive to quality employees. Great employees look for g...
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Benchmarking Loss Experience In A Workers Compensation Loss-Control Program

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CompleteMarkets Editor 4/30/2013 10:40:32 PM
BENCHMARKING LOSS EXPERIENCE IN A WORKERS COMPENSATION LOSS-CONTROL PROGRAM Analyzing losses against payroll is an effective method to measure the effects of a loss-control program. The desired stati...
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