I'd like to give my insight on how each one of these agreements can affect the HR function.
1. Be impeccable with your Word. It's a gift from God. How we use our Word defines our lives. It's not just about what we say, but who we are. We can use our Word with others as well as with ourselves. Unfortunately, such factors as fear and greed can have a negative impact on our Word.
How can we be impeccable with our Word when it comes HR? Begin by clarifying expectations for ourselves. Do we really want to be great HR executives? Have we committed our Word to this fact? Do we have the integrity to follow up and keep the promises we make to ourselves and to others? Are we willing to expose those who are less than willing to have integrity?
2. Don't take things personally. Ruiz tells us this is the main reason for conflict at home, work, and on the world stage. It dovetails with my scenarios concerning Victims, Villains and Heroes. When we play Victim, we can't wait to take things personally. When we take things personally, there's always the potential of turning a molehill into a mountain. Of course, the person that we attack or blame will begin with their justifications, launch a counter-attack -- and then the drama really begins! Here's my question: Where are you taking things too personally? Are you taking the lack of support for the HR department personally? Do you take things the owner or managers say to you personally?
3. Don't make assumptions. You know what the word "assume" means. However, we're assuming all the time. It would be hard to run your life without making some assumptions along the way. For example, we assume that when we step on the gas that the car will move forward. We also assume that when the light is green nobody will be traveling through the intersection from the cross street. If we move blindly forward with our assumptions, we might be hit by someone who ran the red light. We have to watch the assumptions or stories that we place on people or circumstances -- often without even knowing them. I have an assumption about this person, and they're upsetting me by not living up to the assumption. As the fox said in Aesop's fables, "I was just being a fox."
Where do you make too many assumptions? Do you assume that you have your HR act together? Do you assume you have the best possible employees on every seat of the bus? Do you assume that the recession is now history, and we won't have to worry anymore about layoffs or RIFs any time soon?
4. Do your best. This is all we can ask of ourselves and anyone else. Do your best and then let go. Of course, the question is are you doing your best or is something else happening? Are you really making an effort to improve your value to the company or are you stuck on auto-pilot? Are you willing to take a risk and do something new, or will you remain rooted in your comfort zone? Doing our best requires us to stretch ourselves and make mistakes, like toddlers who fall down repeatedly before they learn how to walk and run. So, here's my last question: Where can you honestly say you're not doing your best? Where are you trying to ignore, bury, or deny the fact you're not giving it your best? How will you feel when you're finally "found out" about this known area of weakness?
Do yourself a huge favor and pick up a copy or audio book of The Four Agreements. You'll be glad you did!
A small cut, burn, bump to the head, or other minor injury might seem like a trivial event, but even the most minor injury can turn into a serious medical problem without the appropriate first aid measures. For example, a small cut can become infected, fester, and become very painful unless properly attended. Such injuries can even cause the person to miss work, which causes both employer and employee to lose valuable money and time.
Although usually done with the best intentions, individuals that haven't received first aid training often make multiple mistakes as they try to help someone with an injury. Such mistakes can make the injury worse or even have deadly consequences for the injured person. Let's look at some of the most commonly offered bad advice and mistakes made by those untrained to deliver first aid:
1. Tilt your head back to stop your nose bleed. A person with a bleeding nose should never lean or tilt their head back, as this can cause the blood to run into their throat and potentially cause them to choke on their own blood. Instead, the person should take a seated position, lean forward, and pinch their nose just underneath the sides of the nasal bone. This position should be held for five to ten minutes. The person shouldn't blow or pick at their nose and they shouldn't bend over for several hours after the nose bleed subsides. Nosebleeds that continue over 20 minutes require medical attention.
2. Failing to act quickly in emergency situations. This is by far one of the most common first aid mistakes people make. Your response time to a co-worker suffering a laceration over an artery could mean the difference between him bleeding to death in a matter of minutes and having a story to tell his family about his co-worker saving his life. You should act quickly and calmly to elevate the area above the person's heart (if possible) and apply direct pressure over the wound. Keep in mind that even injuries not of such direness should have a speedy reaction. For example, an untreated minor scratch on a piece of rusty metal can cause some serious complications, such as tetanus or sepsis. You should wash minor scratches, scrapes, and cuts with either clean running water or an antiseptic solution, apply an antibiotic ointment, and cover the area with a sterile gauze dressing.
3. Move that badly injured person to safety. Unless an injured person is in an immediate and severely life threatening situation, they should never be moved. And, severely life threatening means circumstances like being moments from being burned alive within their wrecked car. Otherwise, you should immediately dial 911 and wait for the paramedics to arrive.
4. Put ice/butter on your burn. Neither of these are appropriate treatments for a skin burn. Ice can cause the skin to get frostbitten, which only exacerbates burn damage. Butter can actually prevent the skin from healing as it should. It's also worth mentioning that blisters from a burn should never be popped, as this increases the chances of the area becoming infected. Ointments should also be avoided initially because they can hold in heat. Instead, minor burns should be washed under cool water for about ten minutes and then have a sterile gauze bandage applied over it.
As you can see, the proper first aid training is essential to knowing what to do when injuries occur. It's too late to get the training after an injury occurs; sign up for a first aid course before it's needed. Do make sure that the first aid course you sign up for has a qualified instructor.