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Employee Matters Bulletin
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TOUGH DAYS AHEAD FOR MANAGERS WHO DON'T WANT TO BE LEARNERS

Today's "pandemic" economy, in which we're trying to get more out of everybody and everything without having to pay for it, puts managers under overwhelming pressure to perform. What can you do about it?

Tips for managers

  • Keep growing and pushing yourself to work on your "highest and best use." Focus on those "A activities" that produce bottom-line results. Next, delegate or outsource the B level activities (administrative functions) to the extent possible. Finally, ditch the C activities, which are simply time-wasters. Be a freak about doing this if you want to survive without burning out.

  • Become a great communicator. Whether you're passing along the leadership vision, mission, goals, and values of your organization; working on an individual employee's performance; or trying to learn more about what motivates employees, train yourself in communication. To be great at managing conflict, change, performance, engagement, career paths, strategic planning, and so forth without studying these disciplines, you'll need more than experience or osmosis. So turn off your TV or computer game, ditch that fantasy league or online gossip, and pick up a book or program that will help you learn in these areas. Of course if you have access to the HR That Works program, the special reports, training modules and webinars would be a good place to start.

    For training and development resources relevant to managerial skills and risk considerations, see Leadership Development — Insurance Considerations.

  • Learn what employees want from you:

    • Be clear with them
    • Don't play favorites
    • Do what you say you're going to do, when you said you'll do it
    • Provide feedback on a regular basis
    • Help define their career path
    • Keep yourself emotionally balanced

Remember, a poor relationship with managers is one of the top three reasons for employee turnover. Managers also influence the other two reasons (hiring a misfit, or failing to provide career growth and opportunity).

For role-specific considerations and coverage information that may apply to supervisors and owners, see Real Estate Agents and Managers Insurance and Agency Manager Vision Series Insurance. If you need individualized guidance, talk to an agent.

Frequently Asked Questions

How can managers avoid burnout while meeting high performance demands?

Prioritize high-impact tasks, delegate or outsource administrative work, and eliminate low-value activities to preserve time and energy for strategic responsibilities.

What communication habits do employees value most from managers?

Employees value clarity, consistent feedback, fairness, follow-through on commitments, and help developing a career path.

How often should managers provide performance feedback?

Regular feedback is best—combine informal check-ins with formal reviews to keep employees aligned and motivated.

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FREQUENT ABSENCES FROM WORK DON’T NECESSARILY RENDER AN EMPLOYEE UNQUALIFIED UNDER THE ADA

The U.S. Court of Appeals for the First Circuit recently ruled that an employee who frequently missed work because of chronic fatigue syndrome (CFS) could present Americans with Disabilities Act (ADA) claims to a jury. The court found it significant that the employee had been regularly accommodated in the past through a flexible schedule that allowed her to meet her job’s attendance requirement.

Facts of the case

The employee worked in human resources for the Puerto Rico Ports Authority and suffered from CFS with symptoms that included insomnia, joint and muscle pain, weakness, and headaches.

To accommodate her insomnia, her doctor recommended a later start time. For two years a supervisor allowed her to begin work at 9:00 a.m. instead of the employer’s standard 7:30 a.m., provided she completed 37.5 hours per week or used leave to cover shortfalls.

A later supervisor questioned the flexible schedule, monitored her arrival and departure times, and reprimanded her for late arrivals. That supervisor sometimes required doctors’ notes for one- or two-day absences even though the employer’s policy required notes only after three days. The employee says the new supervisor’s treatment worsened her symptoms and led to two extended medical leaves.

The court’s ruling

The trial court had found the employee unqualified under the ADA because regular attendance was an essential job function and the employee had long absences. On appeal, the First Circuit vacated that decision and explained that evidence about the prior successful accommodation could allow a jury to find she was a qualified individual who could meet attendance requirements with a flexible start time.

The court also said a jury could view the employee’s testimony about the new supervisor’s conduct as evidence of disability discrimination or retaliation for requesting accommodations. The employee further presented evidence that raised questions about whether her termination was retaliatory.

Practical impact

The ADA Amendments make it easier for employees to show a health condition qualifies as a disability, and courts will consider whether an earlier accommodation allowed an employee to perform essential job functions.

Although a new supervisor may enforce attendance standards, rejecting a prior accommodation that enabled an employee to meet essential functions can expose an employer to ADA liability.

For employers and property managers interested in related risk-management topics, see Vacant Dwellings Under Repair Insurance and Vacant Structure Insurance.

Article courtesy of Worklaw® Network firm Shawe Rosenthal.

If you want to review insurance or workplace risk options further, talk to an agent.

Frequently Asked Questions

When can an employer require regular attendance as an essential job function?

An employer can identify attendance as essential when consistent presence is necessary for job performance, but courts will consider whether a reasonable accommodation could allow the employee to meet that function.

Does prior accommodation affect ADA claims?

Yes—evidence that an employee performed successfully under a prior accommodation can support a claim that the accommodation allowed them to meet essential job functions.

Can a supervisor’s stricter enforcement be actionable?

Potentially. If a new supervisor rejects a previously effective accommodation or treats the employee differently because of a disability or accommodation request, that conduct can be relevant to discrimination or retaliation claims.

What should an employee do when an accommodation is denied?

Document communications and requests, engage in the employer’s interactive process, and consider consulting human resources or an employment law resource for guidance.

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