Technology has advanced the speed
and scale at which consumers can
communicate about their brand
interactions. As a result, businesses
have had to determine how to
respond to customers on a personal
level in what is now a very...
Given the dramatic impact of social media on the speed and delivery of news and information, it makes sense to make this fast-growing technology part of your risk management program.
More and more reputational crises - such as the recent stranding...
The second generation of the World Wide Web, commonly referred to as Web 2.0, is ever expanding and giving users more ability than ever to collaborate and interact with each other in a virtual community. Even if you and your clients aren't actively ...
You already use social media to connect with family and friends. Now, you can use it to get a job, too. As many as 2,000 hiring and Human Resources managers use social media to research potential employees, so make a good impression and land a job ...
It's not uncommon for a celebrity or other high profile figure to post something incendiary on Twitter, only to claim, an hour later, that their account was hacked. But if we're being honest, how likely is it that they just regretted posting it, and ...