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Customer Service Report Cards

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CompleteMarkets Editor, Dave Kahle 4/30/2013 10:41:34 PM

CUSTOMER SERVICE REPORT CARDS by Dave Kahle Although almost every agency claims to give better service than their competition nobody seems to be able to define 'better service.' And since ...

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Customer Service: The Agency Staff Survey

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CompleteMarkets Editor, Preston Diamond 4/30/2013 12:00:00 AM

CUSTOMER SERVICE: THE AGENCY STAFF SURVEY by Preston Diamond Find out if your CSRs are willing and able to provide quality client service. If you can't service your curre...

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Customer Service: The First Impression

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CompleteMarkets Editor, Skip Hyken 4/30/2013 10:36:58 PM

CUSTOMER SERVICE: THE FIRST IMPRESSION by Skip Hyken It takes eight to 12 good experiences to make up for a single bad impression. To renew the confidence in a customer, yo...

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Customer Service: Whom Should You ‘Wow’?

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CompleteMarkets Editor, Steve Anderson 6/5/2013 12:00:00 AM

CUSTOMER SERVICE: WHOM SHOULD YOU lsquo;WOW? by Steve Anderson Ive been reading quite a bit lately about how to create a customer experience that will WOW clients and k...

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Dealing With The Public

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CompleteMarkets Editor 4/30/2013 10:38:27 PM

DEALING WITH THE PUBLIC Here's a real-life scenario from a CSR (KM) who felt she couldn't work with people effectively. After having worked in a large brokerage house in the same geographic a...

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Define Service To Your Customers

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CompleteMarkets Editor 4/30/2013 10:38:27 PM

DEFINE SERVICE TO YOUR CUSTOMERS SERVICE ABOVE AND BEYOND Most agents, when asked by the consumer why he or she should do business with them, will say, 'Because we give great service.' But w...

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Demystifying Marketing — Or What Makes It Work?

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CompleteMarkets Editor, John Graham 4/30/2013 12:00:00 AM

Many in business have elevated the process of marketing to an almost magical, mystical level, either to help them maintain control, or because they don’t understand the process. In this article, John Graham examines six basic principles that will make marketing work.

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Design A Word-Of-Mouth Marketing Campaign

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CompleteMarkets Editor, Patricia Czech 4/30/2013 12:00:00 AM

DESIGN A WORD-OF-MOUTH MARKETING CAMPAIGN by Patricia Berry Many companies mistakenly believe that WOM is just s...

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Developing A Marketing Plan In A Distressed Agency

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CompleteMarkets Editor, Ken Buehler 4/30/2013 12:00:00 AM

DEVELOPING A MARKETING PLAN (IN A DISTRESSED AGENCY) by Ken Buehler It is an uphill battle for a distressed agency to get back on track and sustain any level of growth if it f...

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Differentiate By How You Sell

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CompleteMarkets Editor, David Taylor 4/30/2013 12:00:00 AM

Open the way to sales success with these three keys to interacting with prospects.

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