KEEP CONTROL OF THE AGENCY UNDER CONTROL by Grace Bauer In these times, agency principals and owners are working lean. It's difficult to find good help, and agency numbers force com...

KEEP EMPLOYEES HAPPY! by Grace Bauer Have you ever asked yourself, 'Am I treating my employees the way I would want to be treated?' The more I talk to agents, the more I realize so...

KEEP ETHICS IN CUSTOMER SERVICE by Karen Flaherty As a customer service professional, you have a big job with huge responsibilities. Youre responsible for everything you do a...

Nearly all agency systems and procedures revolve around the use of Agency Management Systems and other third-party software. Proper training and usage of these systems will result in reducing Errors and Omissions losses. There are nine steps that an agency should take.

What does it take to be an effective leader? How have the principles of leadership evolved? Mike Manes, with a little help from his friends, provides multiple perspectives on the roles that leaders must play in order to win.

LEADERSHIP FOR DUMMIES by Mike Manes Since this article is for Dummies, Mike Manes is writing it simply. If this...

LEADERSHIP MELTDOWN: ATROPHY OR RECOVERY? by Jack Burke Hundreds of thousands of small to medium-sized businesses that form the foundation ...

Every year sometime after Thanksgiving, my clothes shrink. My newest suit coat no longer buttons, and the pleats of the pants pull tight. This is confusing, because in my mind’s eye, I’m still the lean, mean, fighting machine who completed Army basic training in 1971. The truth is that my clothes are the same size, but the body the fabric must cover has grown and reshaped.

LEARNING TO MANAGE E-MAIL by Steve Anderson Communicating with someone used to be easy. You could just pick up the phone and give them a call, or sit down and write a note. Fast forward a...

LESSONS IVE LEARNED IN CRISIS MANAGEMENT By Janine Reid Its not a question of if, but when, your company will experience a crisis. Crisis Management specialist Janine Reid...