UNNECESSARY EXPENSES ARE COSTING YOUR AGENCY PROFIT DOLLARS by Jack Fries Jack Fries realizes the many reasons that your income might be leveling off or falling decreased com...

USE A CONSULTANT TO FIND MARKETS FOR YOUR AGENCY by Andrew Barile When using a consultant to find company markets, there tend to be three types of agencies: those ...

What is the greatest risk you and your clients face? It's the failure to effectively market and sell your services. Companies...

One of the biggest frustrations in the world of business is meeting someone, shaking hands, exchanging thoughts and ideas, and promptly forgetting their name. Most articles about this subject are aimed at improving name retention.

USING AUTOMATION SYSTEMS TO MEASURE CSR PERFORMANCE by Karen Flaherty Your agency management system offers a number of tools for evaluating CSRs. Many agencies are using their aut...

There’s a lot of misinformation these days, with attorneys and employer groups recommending that employers not use such character assessments as DISC, Profiles International, Kolbe, ZeroRisk HR, McQuaig, and so forth. The concern is that these tests might trigger some type of discrimination or breach-of -privacy claim. In reality, there have been only a handful of claims based on using character assessment tools.

In an increasingly complex and fluid business environment the need for proper planning is greater than ever. Where do you begin? David Stambaugh provides an outline to move your agency in the right direction.

USING THE PHONE by Mary Beth Bolen When your phone rings, you may or may not know who is at the other end of the line; you'll only know for sure if you have a receptionist skilled in the art of...

VALUING YOUR COMPANY STOCK WHEN OWNED BY AN ESOP by Irving Blackman Blackman-Kallick Copyright 1994, Irving L. Blackman C O N T E N T S CHAPTER: TITLE One: An Introduction Two: ...

VALUING YOUR CUSTOMERS: PART I by Jack Burke As a person who deals in audio and video, as well as the printed word, Ive always been a bit backward and out-of-sync with my personal ...