GOOD NEWS/BAD NEWS by Mike Manes Before the days of political correctness, there were great 'good news and bad news' jokes. 'Did you hear the one about the doctor who told t...

GOOGLE ADDS SOCIAL NETWORKING TOOL by Steve Anderson Google has released a new service called Google Friend Connect that makes it easy for Web sites to add social networking features tha...

The insurance industry continues to evolve rapidly, with customer expectations rising and regulatory requirements becoming more complex. Insurance firms that embrace intelligent management systems position themselves to meet these challenges effectively. Companies that delay insurance management system implementation risk falling behind competitors who can process claims faster, assess risks more accurately, and respond to market changes quickly.

If you’re a Microsoft Office user who touch-types, you might prefer the keyboard to the mouse for entering commands. However, chances are you wind up using the mouse, because Windows and Office keyboard shortcuts are difficult to remember, and trying to find them is like searching for hidden goodies in a treasure hunt. Once found, though, shortcuts can be invaluable time-savers.

This isn’t a list of every shortcut in Windows and Office. We’ve concentrated on the most helpful and won’t delve into the shortcuts you probably know already, such as those that copy (Ctrl-C), cut (Ctrl-X), or paste (Ctrl-V) objects.

HAVE WE LOST OUR WAY WITH CRM? by Patricia Czech Customer Relationship Management (CRM) is now such an established approach to marketing that it feels like sacrilege to criticize it. Ev...

HELP! WE'VE LOST OUR HARD DRIVE! by Jeane Massey May 11th was a typical busy Monday in our office. Our 20 staff members were using our system constantly throughout the morning; at noon we did our ...

HIGH-TECH EMERGENCY NOTIFICATION SYSTEMS by Doug Henderson The disastrous Japanese earthquake/tsunami of March 11 drowned thousands of people - but the toll would have been far ...

How Healthy Are Your Agency's Finances? by Tom Doran To keep your agency finances sound, balance revenue generated (production) with benefits paid. In 1950, there were 16.5 workers pa...

The compliance automation capabilities in policy administration software eliminates the operational risks that plague insurance businesses using manual processes. Manual compliance management exposes insurance companies to human error, fragmented data management, delayed regulatory responses, and audit preparation difficulties. These challenges create compliance gaps that result in penalties, reputational damage, and competitive disadvantages.

HOW TO FIND GOOD QUALIFIED PROSPECTS by Stephen Anderson One of the key ingredients for a successful marketing program ...