Reputation: 494
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Total posts: 58
Insuring the TNC driver is just the tip of the iceberg, but addressing their livery exposure could help open the doors to solving what I feel is an even greater problem for consumers. There is a huge uninsured exposure within the HHS service industry that no one has addressed. Many HHS support organizations require their employees to transport clients in the employees own vehicles. If they do not have a personal vehicle that meets the organizations standards, they do not have a job. KVC is an example and in their potential employment job descriptions they state a certain % of the employees time will be in transporting KVC clients in the employees vehicle. KVC even had job postings that stated 75% of their time would be driving clients in the employees own vehicle. Our State Attorney General's office reviewed the contract between the NE HHS (which stated specifically that the contractor is responsible for all client transportation as a part of the compensation from HHS) with KVC and said the employees were acting as a livery. In my opinion any employee of an HHS support service, whether it is as large as KVC or just a small firm with a handful of employees, is at risk every time they put a client in their personal auto; I have not found a carrier with a good way to recognize and handle the exposure short of a commercial livery policy which would not be affordable to the average employee.
How many personal auto carriers are aware of when their clients have this exposure? More importantly, how many personal auto carriers will deny a significant claim using the standard livery exclusion as their justification. The buying public does not know or remember their policy could deny a claim using the livery exclusion. By the same token, most personal auto clients do not realize if they have a household member delivering for a fast food company (Jimmy Johns, Pizza Hut etc) that same exclusionary wording could apply since most policies contain some form of wording that will exclude transporting or delivering people or property for compensation or a fee.
Has anyone run into this problem before and, if so, how was it handled to protect the personal auto policyholder.