CITA Insurance Services – NEW ENHANCEMENTS AVAILABLE including EPL and Data Breach! CITA provides a program to meet the needs of Agencies who have Residential home sales as their primary business component. As a program administrator with a formidable A XV rated (A.M Best) carrier, the CITA product offers very comprehensive benefits. Several Limit and Deductible options are available in the CITA offering. If interested – Real Estate Agencies should contact Rachel Truman – Program Leader – direct at 714.939.7316 or 800.280.7250 – ext 316.