Search CompleteMarkets

100% Quality Service Standards
What's your agency's standard for quality? It seems unrealistic to expect quality standards of 100% . . . after all, nobody's perfect. Wouldn't life be a lot easier and less stressful if everyone accepted a certain amount of predictable human frailty and built in a margin for error? It could even be called something impressive and positive sounding-'acceptable quality level,' for example. But as too many American businesses have learned, the idea of an 'acceptable' level of mistakes, errors, waste, spoilage-and consequently a corresponding level of disgruntled customers-is a trap that can lure an otherwise well-meaning company into the kind of corporate quicksand where size and strength can become a liability instead of an advantage. The only acceptable quality level, say those who have been charting a course back to competitive excellence, is 100%. That's the standard of measurement. The rationale is simple: Set a standard at 95%, and people figure they're doing fine as long as they're at or near it. In the language of the Malcolm Baldridge National Quality Award, however, quality is a 'race with no finish line.' There's no time of day or month on the calendar when it's okay to let up. The alternative to setting standards at the highest quality level becomes clearer when you look at the consequences of the 'almost but not quite' school of thought. If 99.9% is good enough, then . . . Two million documents will be lost by the IRS this year. 811,000 faulty rolls of 35mm film will be loaded this year. 22,000 checks will be deducted from the wrong bank accounts in the next 60 minutes. 1,314 phone calls will be misplaced by telecommunication services every minute. 12 babies will be given to the wrong parents each day. 268,500 defective tires will be shipped this year. 14,208 defective personal computers will be shipped this year. 2,200 gallons of coffee assumed to be caffeinated will turn out to be decaf instead-but consumed nonetheless in just one tax firm during the 1991 tax season. 103,260 income tax returns will be processed incorrectly this year. 2,488,200 books will be shipped in the next 12 months with the wrong cover. 5,517,200 cases of soft drinks produced in the next 12 months will be flatter than a bad tire. Two plane landings daily at O'Hare International Airport in Chicago will be unsafe. 3,056 copies of tomorrow's Wall Street Journal will be missing one of the three sections. 18,322 pieces of mail will be mishandled in the next hour. 291 pacemaker operations will be performed incorrectly this year. 880,000 credit cards in circulation will turn out to have incorrect cardholder information on their magnetic strips. $9,690 will be spent today, tomorrow, next Thursday, and every day in the future on defective, often unsafe sporting equipment. 55 malfunctioning ATMs will be installed in the next 12 months. 20,000 incorrect drug prescriptions will be written in the nest 12 months. 114,500 mismatched pairs of shoes will be shipped this year. $761,900 will be spent in the next 12 months on tapes and CDs that won't play. 107 incorrect medical procedures will be performed by the end of the day today. 315 entries in Webster's Third New International Dictionary of the English Language (unabridged) will turn out to be misspelled. Incidentally, 99.9 percent accuracy would be a remarkable improvement in the context of current performance levels. For example: A Hewlett-Packard study of 300,000 semiconductors from three American firms and three Japanese firms recently found the average failure rate of the American chips was more than 0.1 percent. The failure rate for the Japanese-made chips was zero. The U.S. airline industry, despite reams of advertising about improved performance, reported last year that just 80% of its flights departed on time-and only 74% arrived on schedule. The airline industry also assumes 5% to 10% of all luggage will be mishandled and 3% of all checked baggage will be lost en route. And don't look to the heavens for salvation: The Office of Technology Assessment recently published a report stating, 'Of the more than 20,000 objects fired into orbit since 1957, fewer than 5% remain operational.'

...the phone, or reading written correspondence, listen with your ears, eyes, and...

...per page), messengers for all correspondence, faxes, and postage costs. They l...

Policy Highlights for Mortgage Broker Insurance: Mortgage brokers and other financial professionals face a wide range of operational and liability exposures — from errors and omissions allegations to third-party bodily injury or property damage claims and regulatory complaints. Colonial General Insurance Agency, Inc. offers a focused Mortgage Broker Insurance program that helps agents place tailored protection for mortgage professionals operating across the western U.S. Overview of the Program From Colonial General Colonial General is a managing general agency and excess & surplus (E&S) broker with deep experience placing professional and liability coverages for financial services firms. This Mortgage Broker Insurance program is built to help agents secure E&O and related liability protection for mortgage brokers, loan originators, and small mortgage firms that need both professional and general liability solutions. Ideal Accounts and Appetite This program is a strong fit for: Independent mortgage brokers and mortgage sales teams Small to mid-sized mortgage firms and boutique lenders Loan originators, mortgage consultants, and correspondent brokers We typically prefer accounts with sound underwriting controls, documented policies and procedures, and a limited history of claims or regulatory actions. Startups and established firms can both qualify when risk management practices are in place. Accounts with ongoing regulatory enforcement, significant servicing portfolios, or a large history of litigated claims may require alternative placement strategies. Coverage Highlights and Advantages Limits beginning at $100,000 / $100,000 Deductibles available as low as $1,000 Coverage options may include professional liability (E&O), general liability, and other related protections depending on carrier and underwriting Access to admitted and non-admitted markets (some admitted markets available) *Specific coverages, endorsements, and premiums depend on the carrier selected and the submission details. Underwriting Notes and Minimum Premiums Underwriting is risk-focused and flexible. Colonial General evaluates experience, loss history, compliance posture, and controls to match each account with an appropriate market. Minimum premium requirements vary by carrier and state; our team will review submissions and identify the most competitive options for your client. Territories and Availability This program is available in the following states: Arizona (AZ) California (CA) Colorado (CO) Idaho (ID) Nevada (NV) New Mexico (NM) Utah (UT) Wyoming (WY) Why Work With Colonial General? Colonial General combines specialized underwriting for mortgage professionals with broad market access. As an MGA and E&S broker, we place business quickly when you need responsive quotes and solutions that reflect the client’s operations. Our underwriters collaborate with agents to identify the right carrier and coverage structure for each risk, particularly in western U.S. territories where we maintain established relationships. Whether you need a straightforward E&O policy for an independent broker or a layered solution for a growing mortgage firm, Colonial General can help you find placements that balance coverage and cost. Examples of Accounts That Fit You have a small mortgage brokerage with 2–5 loan originators, documented procedures, and no recent claims — you can pursue primary E&O limits with low deductibles through this program. A boutique lending firm that refers loans and needs combined professional and general liability coverage — Colonial General can evaluate admitted and non-admitted options to match the firm’s needs and budget. Frequently Asked Questions What types of accounts are a good fit for this program?Independent mortgage brokers, boutique lending firms, and loan originators with documented risk controls and a clean loss history are ideal candidates. Which states is this program available in?This program is available in AZ, CA, CO, ID, NV, NM, UT, and WY. What coverages can be included in the policy?Coverage options depend on the carrier and underwriting but commonly include professional liability (E&O), general liability, and other related protections as needed. Are both admitted and non-admitted markets available?Yes. Colonial General has access to both admitted and non-admitted markets; availability varies by state and the risk profile. What is the minimum deductible and coverage limit offered?Deductibles can start as low as $1,000, with coverage limits beginning at $100,000 / $100,000. Exact terms depend on the carrier and underwriting outcome. Need help placing an account? Connect with a market specialist.

...3.5 Commissions Receivable 3.5.1 Schools Exception 3.5.2 Repayment 3.6 Cont...elong exclusively to Buyer. 3.5.1 Schools Exception. The only exception to ...

...ionist activities, receipt of correspondence and documents, face-to-face conta...

...rough universities, colleges, correspondence schools, and state and local associations. ...