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... . One employee's widow completed the claim papers and, in error, indicated that her husband had been a part-time employee. The error was not detected by the employer's personnel staff, who forwarded the form to the carrier. The carrier's claim examiner contacted the employer-not the agent. He wanted payroll records and other data to support everyone's statements that the late employee was in fact full-time, since part-time employees were not covered by the plan. The employer's president wrote a firm, succinct letter to the carrier: A.B. was employed here ... death claim The carrier, a large, well-rated multi-line company licensed in 49 states, had covered one group for six years without a claim. Coverage was for Life only, since Group Medical was placed elsewhere. One employee's widow completed the claim papers and, in error, indicated that her husband had been a part-time employee. The error was not detected by the employer's personnel staff, who forwarded the form to the carrier. The carrier's claim examiner contacted the employer-not the agent. He wanted payroll records and other data to support ... time or even worse, when there's a problem with a claim? You're a multi-line company; you wouldn't pull that with your P/C agents, so how can you do it to anyone else? This is the kind of stuff that balloons into Errors & Omissions (E &O ) claims, lost accounts, and all kinds of bad news. Is there any reason that all my accounts cannot be flagged to tell your staff to copy me on all correspondence? Claims officer: Well, that's not our system. ...

...s Or Indemnification Clause
P/C agents often have reviewed contracts and le... recognizing the concerns of the other and with cooperative rather than advers...

...he telephone, think again. It lets agents prospect for business from Rapid Cit...urnal, lives in Knoxville with her husband. She gathered all the information f...

...rance agencies today. Thousands of agents don’t carry any E&O insurance ...dures that will treat customers fairly and respect their intelligence and decision-making capabilities. Keep them informed of good news and bad in a timely manner. And meet their needs with courtesy and professionalism. A satisfied insure...

Agent's Responsibility For Company Insolven...be of major and immediate concern for agents during the next several years. ...

... since the closing average for all agents is about one out of three. But since... materials and courses, as do general agents, managing general agents, insurance schools and colleges, and Life agents' associations. In today's market conditions, no Life agent should be standing still in education, production, ...

...ner contacted the employer-not the agent. He wanted payroll records and other ... increase, or any other adverse news. Agent must be at least as informed as in...

... customer handling procedures in place, an agency that's been sold or merged into another can plunge the policyholder into a state of frustration and confusion. The result: Lost business and a soiled reputation. If you think customers don't need extra care when changes occur with their agent and insurance program, think again. In the past month, a neighbor and family member relayed their personal stories to me about the service (or rather lack of it) that they've received from new independent agent affiliations. Both circumstances involve agencies that were sold ... advisement letter, have the newly assigned CSR call the customer. Even leaving an introductory message on an answering machine is better than no personal contact at all. Update account information. Purchased businesses have been renewed automatically for years. Not only does this create a huge Errors and Omissions exposure, but the new agent is also missing new business opportunities. Never move an account to another carrier without talking with the insured. It might be the correct decision — or the only decision — but the insured has a right to know how ... business is being handled and why. Establish and adhere to appropriate language for agency associates to use with new customers. Sincerely welcome all new customers when you speak with them. Never say, "You're not my account." Agency business is everyone's business. Build the relationship. Take time to get personal information and put it in the notes section of the file so that any CSR can personalize a conversation. Be accessible. Customers in transition reserve judgment on the service they receive until they have an experience that forms an opinion ...

...eview actions filed against fellow agents. As principals, we are familiar wit...nt is that it should exist. Innovation and creativity have no place in the she...

...ely with the underwriters, special agents, or marketing representatives for th...g to an insured that you do not understand. Promise anything that yo...