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... x No Thanks Loading.. Are Antiquated Phrases Hurting Your Business?4/30/2013 by CompleteMarkets Editor , Gary Blake This content has not been rated yet. As someone who travels from one insurance company to another teaching Effective Business Writing for Claims and Risk Management Professionals, ' I'm often amazed by how many claims letters are weighed down with stodgy phrases reminiscent of the 19th century. How many letters do you see each day that contain enclosed please find, ' under separate cover, ' and please do not hesitate to contact me'? I recently gave a seminar at a 200-employee insurance firm in upstate New York. One of the claims adjusters showed me the claims department's book of form letters. There were more than 80 of them, not counting ones that had exclusionary language by state. Each of these letters is sent out an average of 30 times a month. 80 x 30 = 2,400 letters a month x 12 months = 28,800 letters a year. Only four of those awful outdated phrases per letter would total more than 100,000 in a year! If you think this stilted language isn't hurting your business, think again. These phrases not only alienate the insured and engender a distant tone, they chip away at the long-lasting relationships your company seeks to maintain. They damage a claims professional's relationships with doctors, attorneys, insurance commissioners, and colleagues alike. Risk managers (who write internal audits, loss control recommendations, risk reports, and answers to inquiries) also must eliminate stodgy phrases from their documents to enhance their range of relationships ...

... Required) Please consider the following: 1. Would you recommend this company? 2. What about this company do you like/dislike? 3. Why did you choose this rating? Submit This Anonymously Submit Cancel Contact Us contact_phone Click to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Services Jobs PR Newsletters Employees Articles Blog Photos Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All antiquated system Articles tagged with antiquated system Back Agency Automation: E&O Friend Or Foe? — Part 1: Download This content has not been rated yet. CompleteMarkets Editor , Curtis Pearsall 4/30/2013 10:44:07 PM AGENCY AUTOMATION: E&O FRIEND OR FOE? Part 1: DOWNLOAD by Curtis Pearsall Most agency owners and staff would agree that adv.. All Articles by CompleteMarkets Editor Comments (0 ) x No Thanks Loading.. Loading.. x No Thanks Loading.. ...

... IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All claims adjusters Articles tagged with claims adjusters Back A Judge's Perspective The Workers Compensation Fraud Problem This content has not been rated yet. CompleteMarkets Editor , Susan Clark 4/30/2013 12:00:00 AM FRAUDBUSTERS: A JUDGE'S PERSPECTIVE ON THE WORKERS COMPENSATION FRAUD PROBLEM by Susan Clarke Stories of people who claim a work injury after they hurt themselves at home are common. But .. All Articles by CompleteMarkets Editor Comments (0 ) Are Antiquated Phrases Hurting Your Business? This content has not been rated yet. CompleteMarkets Editor , Gary Blake 4/30/2013 12:00:00 AM ARE ANTIQUATED PHRASES HURTING YOUR BUSINESS? by Gary Blake As someone who travels from one insurance company to another teaching Effective Business Writing for Claims and Risk Managem.. All Articles by CompleteMarkets Editor Comments (0 ) Understanding Different Cultures Helps Prevent Fraud This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:40:33 PM UNDERSTANDING DIFFERENT CULTURES HELPS PREVENT FRAUD Insurance fraud isn't limited to one geographic location. In fact, the same scams appear all over the world, with different flavors, ' an.. All Articles by CompleteMarkets Editor Comments (0 ) x No Thanks Loading.. Loading.. x No Thanks Loading. ...

...rts on a local level? Bring in an antique dealer as a co-sponsor, and buy some hole-in-one insurance to cover an antique giveaway. Local realtors and banks a...

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... use? What is the estimated worth of your software? Section I Coverages Do you or anyone in your household own a single item of jewelry, watches, furs, or precious or semiprecious stones worth more than $1 ,000? Does the total value of your jewelry, watches, furs or precious or semiprecious stones exceed $1 ,000? Do you own firearms worth over $2 ,000? Does the value of your silverware, silver-plated ware, gold-ware, gold-plated ware, or pewter, exceed $2 ,500? Do you keep any belongings in your home that are used in any manner for business use worth more than $2 ,500? Do you belong to any association of property owners responsible for something owned collectively? Do you have articles of value such as antiques, stamp or coin collections, fine arts, furs, golf equipment, musical instruments, silverware, china or the like, which you would like to insure on a scheduled per-item basis? Section II Coverages Would you like a limit of liability higher than $100,000? Would you like a higher amount of coverage for medical payments than the $1 ,000 limit? Do you own any other residence? Do you rent the other residence? Do you conduct any farming on your premises? Is farming your principal occupation? Do you own a snowmobile? Would you like to be covered for libel, invasion of privacy or false arrest for an additional $13 a year? Would you be interested in a personal umbrella policy covering you for $1 million above and beyond the ...

... and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Springtime Questionnaire 4/30/2013 10:38:26 PM by CompleteMarkets Editor This content has not been rated yet. SPRINGTIME QUESTIONNAIRE &# 160 Check if yes: &# 160 Home YES Do you own your own home? Do you rent? Do you own any rental or investment property? Would your current amount of coverage be enough to replace your home? Would you like your coverage increased? If so, how much? ____ Have you remodeled your home recently? Do you plan to do it in the future? Do you own any of the following: Fine arts, antiques, or paintings? Gems, watches, jewelry, furs in excess of $1 ,000? Silver in excess of $2 ,500? Guns in excess of $2 ,000? Personal property used in your profession which you keep on your premises? Valuable cameras and/or sporting equipment? Watercraft? Recreational vehicles, including electric or gasoline driven golf carts? Do you keep over $200 at home or have a coin collection in excess of $200? Do you or any members of your family own a business? Is there any type of business or office on your premises? [Private lessons, music lessons, day care?] Do you think your current liability limits and medical payments are adequate? &# 160 Auto YES Does our agency insure all the ...

... First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Services Jobs PR Newsletters Employees Articles Blog Photos Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Homeowners/Renters/Condos 4/30/2013 10:38:26 PM by CompleteMarkets Editor This content has not been rated yet. HOMEOWNERS/RENTERS/CONDOS &# 160 YES NO &# 160 &# 160 Do you own any antiques, fine arts, silverware, or collections such as unique dishes, figurines, and so on? &# 160 &# 160 Do you own any jewelry? &# 160 &# 160 Furs? &# 160 &# 160 Valuable camera equipment? &# 160 &# 160 Do you frequently carry, or keep in your home, more than $100 in cash? &# 160 &# 160 Do you have a coin or stamp collection? &# 160 &# 160 Do you own any guns? &# 160 &# 160 Would you prefer to cover your personal belongings for their full replacement value (i.e., no deduction for depreciation)? &# 160 &# 160 Would you be interested in adding Earthquake or Flood insurance to your Homeowners protection ...

... /2013 10:40:32 PM HEALTH INSURANCE: MODULE V-H OVERVIEW Health insurance has grown into a vast and complicated field involving many types of policies and programs: Group, individua.. All Articles by CompleteMarkets Editor Comments (0 ) Personal Lines Disability This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:37:10 PM PERSONAL LINES DISABILITY Dear (Customer Name): Your car . . . your home . . . your personal possessions . . . all are insured. But have you insured that which makes all those things possible - your.. All Articles by CompleteMarkets Editor Comments (0 ) Personal Protection Service Questionnaire This content has not been rated yet. CompleteMarkets Editor 6/25/2015 12:00:00 AM Do you own any antiques, fine arts, collections or other special value items such as tamps or Coins? Do you own any jewelry or furs valued at over $1000 which are not specifically insured? All Articles by CompleteMarkets Editor Comments (0 ) 1 2 x No Thanks Loading.. Loading.. x No Thanks Loading.. ...