Search CompleteMarkets

... Agencies must reduce their overhead to attain profit efficiencies. They must also use their limited human assets to their best advantage in relationship management. Clients just want simplicity. Younger and automation-savvy clients want to handle their routine insurance processing without visits to their agents or adherence to antiquated "business hours." They now reside in a 24/7 world of e-mail, text messaging, and automated banking and bill paying. They expect our industry to follow suit. Those clients who still want individualized personal service expect their agent to be the ... try to stand firm and fight the tide, you'll end up drowning. Learn the future direction of your agency automation system and of the industry and surf the wave to greater efficiency and greater profit. The industry is changing - and automation is one of the primary vehicles speeding this change. E. Al Diamond is president of Agency Consulting Group, Inc., 507 North Kings Hwy., C., Cherry Hill, NJ 08034. You can reach him at (856) 779-2430, (800) 779-2430, toll ... Applied, the industry leaders, have been developing and are selling their ASP models of agency management systems that will host agency data and systems in a secure and effective manner. This will permit agents and their staffs to concentrate on the client rather than on updates, repairs, and maintenance of in-house automation. The synergy among agency, client, and company will make each responsive and reliant to the others. So where are we heading from an automation standpoint? Bear in mind that company Service Centers are interim steps toward direct client ...

... automation is one of the primary vehicles speeding this change....

... Kay is the owner of an upscale antique shop in a trendy part of town. Her s...ith the public's renewed interest in antiques. Kay takes great pride in her ab...