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... x No Thanks Loading.. Are Antiquated Phrases Hurting Your Business?4/30/2013 by CompleteMarkets Editor , Gary Blake This content has not been rated yet. As someone who travels from one insurance company to another teaching Effective Business Writing for Claims and Risk Management Professionals, ' I'm often amazed by how many claims letters are weighed down with stodgy phrases reminiscent of the 19th century. How many letters do you see each day that contain enclosed please find, ' under separate cover, ' and please do not hesitate to contact me'? I recently gave a seminar at a 200-employee insurance firm in upstate New York. One of the claims adjusters showed me the claims department's book of form letters. There were more than 80 of them, not counting ones that had exclusionary language by state. Each of these letters is sent out an average of 30 times a month. 80 x 30 = 2,400 letters a month x 12 months = 28,800 letters a year. Only four of those awful outdated phrases per letter would total more than 100,000 in a year! If you think this stilted language isn't hurting your business, think again. These phrases not only alienate the insured and engender a distant tone, they chip away at the long-lasting relationships your company seeks to maintain. They damage a claims professional's relationships with doctors, attorneys, insurance commissioners, and colleagues alike. Risk managers (who write internal audits, loss control recommendations, risk reports, and answers to inquiries) also must eliminate stodgy phrases from their documents to enhance their range of relationships ...

... Required) Please consider the following: 1. Would you recommend this company? 2. What about this company do you like/dislike? 3. Why did you choose this rating? Submit This Anonymously Submit Cancel Contact Us contact_phone Click to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Services Jobs PR Newsletters Employees Articles Blog Photos Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All antiquated system Articles tagged with antiquated system Back Agency Automation: E&O Friend Or Foe? — Part 1: Download This content has not been rated yet. CompleteMarkets Editor , Curtis Pearsall 4/30/2013 10:44:07 PM AGENCY AUTOMATION: E&O FRIEND OR FOE? Part 1: DOWNLOAD by Curtis Pearsall Most agency owners and staff would agree that adv.. All Articles by CompleteMarkets Editor Comments (0 ) x No Thanks Loading.. Loading.. x No Thanks Loading.. ...

... Would you recommend this company? 2. What about this company do you like/dislike? 3. Why did you choose this rating? Submit This Anonymously Submit Cancel Contact Us contact_phone Click to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Services Jobs PR Newsletters Employees Articles Blog Photos Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All form letters Articles tagged with form letters Back Are Antiquated Phrases Hurting Your Business? This content has not been rated yet. CompleteMarkets Editor , Gary Blake 4/30/2013 12:00:00 AM ARE ANTIQUATED PHRASES HURTING YOUR BUSINESS? by Gary Blake As someone who travels from one insurance company to another teaching Effective Business Writing for Claims and Risk Managem.. All Articles by CompleteMarkets Editor Comments (0 ) Creative Direct Mail This content has not been rated yet. CompleteMarkets Editor , Alan Shulman 4/30/2013 10:45:45 PM CREATIVE DIRECT MAIL by Alan L. Shulman, CPCU Use your agency management system to create effective direct mail marketing packages. Its a virtual certainty that youve us.. All Articles by CompleteMarkets Editor Comments (0 ) Eliminate Backlog From Your Agency This content has not been rated yet. CompleteMarkets ...

... IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All claims adjusters Articles tagged with claims adjusters Back A Judge's Perspective The Workers Compensation Fraud Problem This content has not been rated yet. CompleteMarkets Editor , Susan Clark 4/30/2013 12:00:00 AM FRAUDBUSTERS: A JUDGE'S PERSPECTIVE ON THE WORKERS COMPENSATION FRAUD PROBLEM by Susan Clarke Stories of people who claim a work injury after they hurt themselves at home are common. But .. All Articles by CompleteMarkets Editor Comments (0 ) Are Antiquated Phrases Hurting Your Business? This content has not been rated yet. CompleteMarkets Editor , Gary Blake 4/30/2013 12:00:00 AM ARE ANTIQUATED PHRASES HURTING YOUR BUSINESS? by Gary Blake As someone who travels from one insurance company to another teaching Effective Business Writing for Claims and Risk Managem.. All Articles by CompleteMarkets Editor Comments (0 ) Understanding Different Cultures Helps Prevent Fraud This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:40:33 PM UNDERSTANDING DIFFERENT CULTURES HELPS PREVENT FRAUD Insurance fraud isn't limited to one geographic location. In fact, the same scams appear all over the world, with different flavors, ' an.. All Articles by CompleteMarkets Editor Comments (0 ) x No Thanks Loading.. Loading.. x No Thanks Loading. ...

... . Granted, video can get expensive, but audio tapes are fairly reasonable and can be packaged in any number of ways- depending on your budget and image. There's also an additional benefit to this type of creativity. Too many business cards, brochures, and letters end up in the prospect's wastebasket. Audio and video cassettes are valuable to the holder and are seldom tossed. I've received calls as long as a year after an audio mailing. The caller generally says, It's been sitting on my desk for a year, and I just got around to listening to it. Sponsoring a local golf tournament is another great way to market your agency or brokerage. It's done wonders for Nissan and many other national corporations, so why not duplicate their efforts on a local level? Bring in an antique dealer as a co-sponsor, and buy some hole-in-one insurance to cover an antique giveaway. Local realtors and banks are also excellent co-sponsors who can help with the prizes. Not only is the publicity great, but the tournament affords you the chance to network with clients and prospects. Closer to the office, think about your telephone system. Does a client on hold hear silence or a radio station? If you answered radio station, ' beware of a couple of facts: (1 ) that your clients and prospects may be listening to a competitor's commercial; and (2 ) that ASCAP and BMI can levy stiff fines if you haven't purchased a licensing agreement to rebroadcast the music over your phone system. Don't laugh! Some agencies have been caught and fined. This dilemma's creative answer is ...

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... First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Services Jobs PR Newsletters Employees Articles Blog Photos Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Homeowners/Renters/Condos 4/30/2013 10:38:26 PM by CompleteMarkets Editor This content has not been rated yet. HOMEOWNERS/RENTERS/CONDOS &# 160 YES NO &# 160 &# 160 Do you own any antiques, fine arts, silverware, or collections such as unique dishes, figurines, and so on? &# 160 &# 160 Do you own any jewelry? &# 160 &# 160 Furs? &# 160 &# 160 Valuable camera equipment? &# 160 &# 160 Do you frequently carry, or keep in your home, more than $100 in cash? &# 160 &# 160 Do you have a coin or stamp collection? &# 160 &# 160 Do you own any guns? &# 160 &# 160 Would you prefer to cover your personal belongings for their full replacement value (i.e., no deduction for depreciation)? &# 160 &# 160 Would you be interested in adding Earthquake or Flood insurance to your Homeowners protection ...

... an online Terms of Use agreement, which is similar in nature to paper contracts. As with any contract, whether electronic or paper, agency management and (if need be) legal counsel should review this agreement carefully before signing. A few items in most agreements that you must comply with are: &# 160 Hold-harmless provisions; Use of information from the carrier's Web site may not be copied, reproduced, etc., without the permission of the carrier; Retention of records in the event of termination of the agreement; and Retention of signed documents and by whom. &# 160  One of the more common types of agency automation is download (the process in which a company sends data to you electronically) . In many respects, download replaces what's fast becoming the antiquated system of mailing paper documents. Although download is more common in Personal Lines, its use with Commercial files, as well as billing and loss information, is rapidly increasing. &# 160  A download file is usually sent each night to the agent's mailbox. To ensure that you're dealing with accurate data when communicating with your customers, be sure to accept downloads daily, preferably first thing in the morning. This will go far to eliminate any E&O claims resulting from inaccurate data. &# 160  The carrier will usually provide a transaction listing of those items that have been modified, or you can review the download listing in your system. This will make it easier to know which endorsement requests have been handled and which ones you should retain on ...