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... your agency, but the team should include a representative from as many departments as possible. One agency told me how each member of its planning team worked on the plan individually, and then presented their ideas before the entire team. The team took each person's ideas apart and put them back together to form the final plan. A process like this ensures that no important information or perspective gets omitted. I know of one agency that went so far as to include the IT manager from another agency on its planning team, in ... agencies with making greater use of technology. He has been a licensed insurance agent for 20 years and holds a master's degree in Insurance Law from Antioch School of Law. Mr. Anderson is editor of the The Automated Agency Report. He serves on the editorial advisory board for the AMS Users' Group and is dean of the technology department for the IIABA Virtual University. Mr. Anderson can be reached at [email protected] . Login or Register (for FREE) to gain access to thousands of other great articles. Need ... reasons to join? Need insurance for you, your business or your family? Get quality appointments - Save yourself a whole lot of time & money when you use our directory of carriers, wholesalers and service providers. Negotiate lucrative contracts with carriers and wholesalers. Net result. More revenue for your agency! Clients & Prospects will research you, your co-workers and your agency here. The most comprehensive online insurance industry reference library for - Personal Lines Professionals Commercial Lines Professionals Life/Health & Benefits Professionals Online newsletters and content that you ...