https://completemarkets.com/Article/article-post/1913/CUSTOMER-SERVICE-REALITY-CHECK/
...ce” a skill — they're living, breathing human beings with needs an...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/tag/variations/
... /C Agencies This content has not been rated yet. CompleteMarkets Editor , david goodwin 4/30/2013 12:00:00 AM The Long-term Care (LTC) family of products includes coverages for nursing homes, adult day care, home health care, assisted living facilities, and other related benefits. LTC has unique qualities, and there are many variations among the carriers. LTC isn't a new concept. The coverage has been around for decades, but only recently has it been widely discussed. With the new wave ... interest in LTC, sales took off slowly, built up, and then leveled off. All of this activity adds up to this picture: A large number of LTC prospects have heard about the product but haven't yet bought it. Why not? All Articles by CompleteMarkets Editor Comments (0 ) 1 2 x No Thanks Loading.. Loading.. x No Thanks Loading.. ...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/tag/long-term-care/
... /C Agencies This content has not been rated yet. CompleteMarkets Editor , david goodwin 4/30/2013 12:00:00 AM The Long-term Care (LTC) family of products includes coverages for nursing homes, adult day care, home health care, assisted living facilities, and other related benefits. LTC has unique qualities, and there are many variations among the carriers. LTC isn't a new concept. The coverage has been around for decades, but only recently has it been widely discussed. With the new wave ... interest in LTC, sales took off slowly, built up, and then leveled off. All of this activity adds up to this picture: A large number of LTC prospects have heard about the product but haven't yet bought it. Why not? All Articles by CompleteMarkets Editor Comments (0 ) 1 2 3 x No Thanks Loading.. Loading.. x No Thanks Loading.. ...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/1913/CUSTOMER-SERVICE-REALITY-CHECK/
... people) issues first. The paperwork can follow. Episode # 3 — Touched by an Angel, or the Weakest Link. Not all service during the hospital stay was bad. Most was actually good. Most professionals were. Some were even angels; a physician assistant (Patch Adams type) made rehab a treat. She has mastered the art of "putting the customer first" and touching hearts. One-on-one, she was as good as any customer service professional I've ever seen. Unfortunately, in a competitive marketplace where excellence ... that defines reality and how it relates to Customer Service. Reality TV isn't real. In your daily reality, have you ever had the chance to choose a mate from dozens of "beautiful" people and win a million dollars in the process? Have you ever lived on a remote island for weeks for any reason? Did you ever feel the need to eat worms, skydive, or sit in a box filled with roaches? In today's world, this might be good TV — but it's not reality. Neither is Management ... Even though the sign says WET PAINT, we have to touch it — and then we get upset when our finger gets sticky. When my mother-in-law was in the hospital, the sign on her door read "No BP/Venipuncture to left arm." A nurse walked into the room and began to inject something into her left arm. When asked about the procedure and its apparent conflict with the sign, the nurse said, "I didn't read it!" Develop and use your Common Sense (read the signs) ...