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... a day did they lose waiting in the doorway while I ended a phone call or signed some papers? To my surprise, the staff agreed and some even admitted feeling uncomfortable about the many interruptions they were making. The solution, which has remained effective for me to this day, was to schedule open-door time' for internal communications. I would be available to any staff member from 7:45 to 8 in the morning and again after 5 p.m. Any other time slot would require an appointment. Scheduling these visits on staff members' own time, before and after the start of the day, eliminated a lot of inconsequential discussions right off the bat. Normal problems and concerns are now handled in a timely and effective manner. Emergencies still arise, but people check my availability before barging into the office. As a result, eliminating continual interruptions literally added a couple of work hours to my day. And staff members found new time, too! Internal communications are vital to a successful operation, but without some general scheduling parameters, they can rob you of your most precious commodity: time. Jack Burke, president of Sound Marketing, Inc., is the author of Relationship Aspect Marketing and Creating Customer Connections. For more information, call 800-451-8273, e-mail [email protected] , or visit www.soundmarketing.com . Login or Register (for FREE) to gain access to thousands of other great articles. Need more reasons to join? Need insurance for you, your business or your family? Get quality appointments - Save yourself a whole lot of time & money when you use ...