https://completemarkets.com/Article/article-post/1102/HOW-A-CSR-CAN-ASK-CLIENTS-ABOUT-LIFE-INSURANCE/
...he movie Hoosiers, a small-town basketball team makes it to the championship f...ome people are even predicting that insurance will someday become a subsidiary...
https://completemarkets.com/Article/article-post/1668/Epl-Coverage-Goes-Where-We-Cant/
..., is injured while installing a basketball hoop in the company gym by a drill ... grows more popular every year, and insurance companies offer competitive prem...
https://completemarkets.com/Article/article-post/2322/Getting-To-Carnegie-Hall/
...ment.”
John Wooden, former UCLA basketball coach.
When Indiana University basketball coach Bobby Knight prepared his Hoo...
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... What's important is that education offerings are broad. Include product and coverage, insurance operations and workflow, customer service, and technology. Create a curriculum. Find outside experts or willing experienced staff who can bring knowledge and interest to the subject. Involve as many as possible in the teaching and require everyone to participate in the learning. 3. ENCOURAGE PEOPLE TO HELP PEOPLE Mike Krzyzewski, long-time winning basketball coach of the Duke Blue Devils, is a master of this concept. In his book, Leading with the Heart, Coach K talks about his team development strategies. One of his techniques is simply to put a talented freshman player's locker next to one of his star senior's lockers. Then, in casual conversation with the Duke senior, the coach says something like You'll make sure this new ... the people and creating the environment and culture falls squarely on the shoulders of the day-to-day leaders and managers of the organization. Here are five strategies to get you where you want to be. 1. MAKE SURE YOU HAVE THE RIGHT KIND OF PEOPLE This might mean eliminating some staff who don't meet your best employee' criteria. Building the right staff takes hard work and willingness to look outside the insurance industry. Your recruiting success depends on knowing what qualities and skills are needed for each position. Consider these three areas: Attitude and personality. Observe closely the spirit of the individual. Are they upbeat, positive, and outgoing? Do voice and body language exhibit interest and enthusiasm for the job? Education and intelligence. A person without insurance experience needs to have skills that can be transferred ...
https://completemarkets.com/Article/article-post/1915/%E2%80%98IT-AINT-EASY-BEING-A-CUSTOMER-ANYMORE/
...wearing that blazer at my son's basketball game. Larry approached me and whisp...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/2319/Five-Keys-To-Dynamic-Sales-Meetings/
... desire, pride, and everything in between. If insurance seems boring, you need more Mo. Wouldn't you like your people to have a burning passion for making money, hot desire to sell more insurance, tremendous pride in being one of the best, electric excitement when helping clients achieve their goals? Baby, that's MO'! I know an agency principal who coaches a junior high school boys basketball team. He really enjoys coaching those boys because he sees the pleasure they get from winning and excelling. He enjoys his ability to influence those boys' lives. When I asked him why he didn't bring the same Mo' to his own boys-his producers-he replied, These guys are professionals. I shouldn't have to motivate them. They need to have enough internal drive to get it done. ... ' As in Motivation Maybe you've heard this: Motivation doesn't last, so why waste your time? ' Of course, a shower, a shoe shine, or breakfast doesn't last either. So do you stop doing those tasks? The mo' at the root of motivation comes from emotions such as passion, excitement, joy, love, desire, pride, and everything in between. If insurance seems boring, you need more Mo. Wouldn't you like your people to have a burning passion for making money, hot desire to sell more insurance, tremendous pride in being one of the best, electric excitement when helping clients achieve their goals? Baby, that's MO'! I know an agency principal who coaches a junior high school boys basketball team. He really enjoys coaching those boys because ...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/1915/%E2%80%98IT-AINT-EASY-BEING-A-CUSTOMER-ANYMORE/
... . Focus on the need — not the product. Weave an assortment of products, commodities, and services into a positive buying experience. Meet the customer where they are, don't look to the procedures manual. Break the rules, if needed. As an example, around 1978 I purchased a blazer from Larry. Eight years and 25 pounds later, I was wearing that blazer at my son's basketball game. Larry approached me and whispered quietly in my ear, "Mike, we've had a lot of problems with that brand of blazer. Over time, the material shrinks." Larry offered to take the coat in, have it altered (he knew me and my clothes well enough to "eyeball" the right adjustments) , and return it to me two days later at no ... doing to exceed the expectations of those who buy service? Michael G. Manes can be reached at Square One Consulting, 625 Weeks Street, New Iberia, LA 70560, (225) 939-5944 (Cell), e-mail [email protected] , or visit www.squareoneconsulting.com . Login or Register (for FREE) to gain access to thousands of other great articles. Need more reasons to join? Need insurance for you, your business or your family? Get quality appointments - Save yourself a whole lot of time & money when you use our directory of carriers, wholesalers and service providers. Negotiate lucrative contracts with carriers and wholesalers. Net result. More revenue for your agency! Clients & Prospects will research you, your co-workers and your agency here. The most comprehensive online insurance industry reference library ...