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...ldn't be provided, and the client's bid was rejected. The manufacturer sued the broker, agent, and carrier for loss of business. This cl...ca National Insurance Co. E&O Bulletin and is reproduced with permission. Curt...

...iness? When do you begin your bidding process? When do you prefer ...ry service throughout the policy term. And they must work hard to retain accou...

...licy will be accepted on commercial bids and that the carrier has the financia... contract requirements for all current and upcoming projects. Workers' compensation structure and multi-state coverage consistency ar...

... . Additional information includes responses to these questions: How long have you been with your present agency? Has your claims experience been positive? Are you prepared to switch carriers if we are competitive? What is the nature of your business? When do you begin your bidding process? When do you prefer to be called to set your appointment? The leads are qualified because the prospects wouldn't take the time to discuss their insurance with a telemarketer if they have no intention of investigating our service. The telemarketer's script emphasizes that prospects may ... Producers usually have to work hard to build rapport with telemarketer-supplied prospects because they have no prior relationship with them. A person who is called out of the blue by a telemarketer will not be loyal to the agency until he or she is convinced that the agency can perform well. Even then, the new client likely will shop the account at renewal. So our agents must provide exemplary service throughout the policy term. And they must work hard to retain accounts at renewal, especially if they are large enough to attract competing agents ... individual cards, charging 88 cents apiece. I send the cards to the telemarketer for processing, after which it furnishes us with information about each prospect. This information includes the decision-maker's name and title; the X-dates and carriers' names for package, commercial auto, bonds and workers' compensation policies; the incumbent agent's name; the actual number of employees, locations and vehicles; and the premium range. Additional information includes responses to these questions: How long have you been with your present agency? Has your claims experience been ...