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... received, review for correctness and note the effective date of cancellation on customer's electronic file. 6. If agency has requested cancellation for non payment of an agency billed premium, set a suspense date of 1 day prior to the effective date of cancellation to check with bookkeeping to determine if premium has been paid. 7. If the payment has been made, CSR/Marketer should notify company in writing and on the phone to reinstate the policy or coverage. 8. If policy is not to be reinstated, CSR/Marketer ... . It is the opinion of our firm that no agency really profits if business keeps coming in the front door and going out the back. Next, it is important to realize that unless there is proper documentation, a not covered loss will usually result in an Errors and Omissions claim being filed against an agency. Since most E & O deductibles are well over $1 ,000, it is in the best interest of the agency to not add insult to injury. That is, lose the account and then suffer another ... loss with an E & O deductible. Finally, it is important when a policy is cancelled that the CSR/Marketer or the Producer decide whether or not this customer is to be resolicited. Many customers that leave an agency regret their choice, but fail to return to the agency, because they are too embarrassed for leaving in the first place. This embarrassment can be easily overcome by conducting a cancellation interview and by resoliciting the account on the next anniversary. This will usually make the client a better customer. CANCELLATION PROCEDURE ...

... understand the claims process. Bookkeepers need to think like owners. Everyon...ow them to share in the firm's success and profits. Today, you need wisdom, n...

...ed loss will usually result in an Errors and Omissions claim being filed against an... it is recorded on customer's note pad and all paperwork is filed in the trans...

...ed loss will usually result in an Errors and Omissions claim being filed against an... it is recorded on customer's note pad and all paperwork is filed in the trans...

...ancial trouble: real or perceived errors and omissions and Equal Employment Op...t on the morale of the other employees and the overall productivity of the agency, and yet the owners feel that they canno...