https://completemarkets.com/Article/article-post/1859/AUTOMATION-INFORMATION-SYSTEMS-MANAGEMENT/
... of agency information systems has shown, the responsibilities of managing these systems has grown exponentially. However, despite the importance of A/ISystems to independent agencies, too many principals commit too few resources (in time, people, or money) to selecting a manager for their systems. The prevailing attitude seems to be stuck in Accounting 101: Since everybody uses the system to invoice, let the bookkeeper manage it. Because the bookkeeper would prefer to balance debits and credits, it's small wonder that their standard response to an agency principal's latest and greatest new idea about how to use the A/ISystem is: It can't do that. This is no indictment of capable, hardworking bookkeepers. But the fact remains that making the bookkeeper responsible for the agency's automation is often a short-sighted and inappropriate decision ... system coordinators? The best way to answer these questions is to look at various agency activities to see how they are affected by your computer or Automation/Information System (A /ISystem) . The A/ISystem forms the heart, if not the soul, of your agency. If you disagree, unplug your system for just one day and watch what happens. You'll see: No claims service No policyholder service No renewals or new business proposals No company communication No accounting activity However, you finally will be able to read that stack of circular file material that's been composting on your desk for the last month or so. Accounting: Mining Invoices The first systems, if they could be called systems, required only a basic knowledge of agency accounting (and the vendor's phone number, if ...
https://completemarkets.com/Article/article-post/1045/ESTABLISH-AN-ORGANIZATIONAL-STRUCTURE/
... existing agency customers and other prospects. Many agencies use an insurance company representative in this position. The Sales Department Coordinator is a relatively new position in agencies. The coordinator's major functions include coordinating sales objectives, telemarketing for new clients, and narrating management reports. This person sometimes acts as the owner's secretary. OTHER AGENCY POSITIONS There are many other positions you may find in an agency, such as bookkeepers, word processing operators, receptionists . . . depending of course, on agency size. The point in organizing agency personnel along these lines is to free your staff of distractions to concentrate fully on particular clients. After all, the organizational flow is a key element in the success or failure of the agency. Login or Register (for FREE) to gain access to thousands of other great ... x No Thanks Loading.. Establish An Organizational Structure 4/30/2013 by CompleteMarkets Editor , Gary Holgate This content has not been rated yet. ESTABLISH AN ORGANIZATIONAL STRUCTURE by Gary Holgate When analyzing the organizational structure of an independent insurance agency, you will find that there are four different general functions performed: 1) Sales 2) Service 3) Paperwork 4) Management Before going into a detailed definition of each, let's discuss the types of contact that an agency has with existing and prospective customers. TYPE OF CUSTOMER CONTACT When I first began analyzing agencies in the late 1960s, I quickly learned that an agency has two basic types of contact with existing and prospective customers: Demand Contact Public-Relations Contact Demand contact' with a customer occurs when an existing customer contacts the agency and, upon ...
https://completemarkets.com/Article/article-post/995/Personal-Lines-Profit-ThereS-More-Than-One-Way-To-Do-It/
...e type of products, pricing, and services that agencies need to handle persona...
https://completemarkets.com/Article/article-post/2265/THE-NEXT-GENERATION-OF-INSURANCE-AGENCIES/
...rocesses that deliver goods and services to the customer. When we practice t...
https://completemarkets.com/Article/article-post/204/Working-Your-Plan-For-Renewals/
... transaction plan is of paramount importance. Planning your work then working your plan helps you accomplish more in a day. A solid renewal control process will help you control your work rather than it controlling you! Here are some recommended steps for implementing a comprehensive renewal flow plan: RENEWALS 1) Get the renewal control list. This list should be prepared from the information contained in invoices. The agency's bookkeeper or accounting personnel can prepare this report three to four months in advance of the renewal month. The list should be produced by date and in alphabetical order. If you work in a team, the list can be generated by producer code and in chronological order. 2) Update. Review the list and make direct notations on it with information about modified expiration dates, coverage types, and ... renew as is' with your initials written on the copy of a declarations page were acceptable directives for a company underwriter? Those were the days, my friend and, alas, they have come to an end. The renewal process has become far more complex. Without a solid plan of action with specifically defined mechanisms, renewals can easily take control of a CSR's time. When this happens, service suffers. True risk management - providing total financial protection for clients - requires time and careful attention to details. This sort of quality care leads to excellent retention rates. You've heard it before: It costs far less to keep an existing account than it costs to get a new one. So, implementing a careful renewal transaction plan is of paramount importance. Planning your work then working your ...
https://completemarkets.com/Article/article-post/996/AGENCY-PRODUCTIVITY-LEVELS-CONTINUE-TO-IMPROVE/
...ment return and compensation for services rendered. Note that 15.2% to 39.3% o...
https://completemarkets.com/Article/article-post/1442/JOB-DESCRIPTIONS/
...o provide administrative support services in an economical, uniform, and timel...
https://completemarkets.com/Article/article-post/951/PROFIT-CENTER-APPROACH-TO-SALES/
...ncies using accounting firm for bookkeeping or batch processing. ...ctor. Outside services-Allocate directly or use commissi...
https://completemarkets.com/Article/article-post/724/Why-Good-CSRs-Leave-%E2%80%94-And-How-To-Retain-Them/
...other agency positions, such as bookkeeping, claims, marketing, etc.
CSR CARE...
https://completemarkets.com/Article/article-post/161/Best-Practices-Of-Financial-Management/
...r your financial manager, or the services of an outside CFO to complement thei...