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...I-Powered Policy Systems 1. Building Risk Profiles That Reflect Real Life.... Customer communication plans building understanding. Governance st...

...s, and almost any choice involves moving toward something while moving away from something else. This is a v...t, you're probably motivated more by moving toward pleasure. Knowing these thi...

...es: 1. Protect the business building. In addition to facility location, c...#8217;ll need to emphasize business building and business asset protection. B...

... Popular Recent All Back Producer Success Lesson 12: Professional Image 6/2 /2015 12:00:00 AM by Randy Schwantz This content has not been rated yet. Nothing happens until somebody sells something. To make sales happen, IMMS.com Key Sales Consultant Randy Schwantz has created a comprehensive series of 43 Producer Success Lessons. Used singly or in combination, these powerful tools can help your producers build their skills - and grow their sales. A huge man saw a sign in the window of a bar reading Bouncer Needed. He walked in and asked, You hirin' bouncers? I'm the best - as professional as they come. The bartender said, What makes you so professional? ' The man replied, I can spot trouble from a mile away - watch this. He walked over to a ... about that - they care about results. Delivering results means being on time, on budget, and on top of it. You must do what you say you'll do every time. Failure in this area even once can ruin a relationship. This goes for little things, such as returning phone calls, as well as bigger things, such as presenting proposals on time. Everything you do either moves the client closer to their goal or hinders their progress. Do you insist on results - every time? Take This Personally The true professional is able to move from a business relationship to a more personal relationship without a hitch. That's because there isn't supposed to be a wall between the two types of relationships. Business is personal. So feel free to be yourself, and devote the energy ...

...to these pieces of equipment. Building Fire Exits Each workplace building should have at least two means of es...ire Extinguishers Each workplace building must have a full complement of pr...

...sit is the fact-finding, rapport-building, and needs-analysis stage. The relat...requires more personalized contact (building on the first two stages). EXAMPL...

... and injuries in the workplace. Building Fire Exits Each workplace building must have at least two means of esca...Extinguishers Each workplace building must have a full complement of th...

... & Links Categories Popular Recent All Back Producer Success Lesson 7 5/26/2015 12:00:00 AM by Randy Schwantz This content has not been rated yet. Nothing happens until somebody sells something. To make sales happen, IMMS.com Key Sales Consultant Randy Schwantz has created a comprehensive series of 43 Producer Success Lessons. Used singly or in combination, these powerful tools can help your producers build their skills and grow their sales. SILLY BOOKS AND MEETING WOMEN Do you have any silly books' - you know, the ones written by obscure experts' on subjects such as Building an Atomic Bomb with Things You Probably Have Around the Home. I make it a habit to commit the sillier concepts in these books to memory before I give them to my two-year-old, who promptly destroys them. ... of my favorite silly books is one that tells men how to meet and get to know any woman, anytime, anywhere. The alleged secret is to find out what she's drinking, then smoothly move into her personal space' and offer her another round. You then proceed to read' her body language, and - well, you get the picture. For some reason, that's exactly the image that comes to my mind get when a book on selling skills suggests scanning the executive's office, finding some personal item (say, spouse's picture), and then striking up a conversation based on your shared love of .. (oops) . Some books may call this process building rapport, ' but it's really a poor substitute for the real thing. I find talking about golf with a ...

... with the insured. It might be the correct decision — or the only decision — but the insured has a right to know how their business is being handled and why. Establish and adhere to appropriate language for agency associates to use with new customers. Sincerely welcome all new customers when you speak with them. Never say, "You're not my account." Agency business is everyone's business. Build the relationship. Take time to get personal information and put it in the notes section of the file so that any CSR can personalize a conversation. Be accessible. Customers in transition reserve judgment on the service they receive until they have an experience that forms an opinion. One of the benefits of automation is that any CSR can access an account from their desk. Unless a customer needs to ... a soiled reputation. If you think customers don't need extra care when changes occur with their agent and insurance program, think again. In the past month, a neighbor and family member relayed their personal stories to me about the service (or rather lack of it) that they've received from new independent agent affiliations. Both circumstances involve agencies that were sold. STORY #1 When Jan and Bob moved their family to Charlotte, they did what many people do to find good professional advisors. They asked neighbors, coworkers, and friends for referrals. Following the recommendation of a friend, they found an agent and were satisfied with that choice for 12 years. Their multi-line Personal insurance package includes Auto, Home, Umbrella, and Boat policies. Jan told me that she felt their business was ...

...urance? We're talking here about building relationships with customers enabled...and how much our house insured for. Building relationships is not about seeing...