https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/368/Good-Telephone-Skills-Mean-Success/
... Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Good Telephone Skills Mean Success 4/30/2013 12:00:00 AM by Jack Burke This content has not been rated yet. Nearly 20 years ago, as manager of a growing automotive leasing company, I was researching specialty bus manufacturers to represent. It had finally come down to two manufacturers, either of which would meet the service and pricing needs of my clients in the hotel and car rental industries. One was headquartered in my home state; the other was 2,500 miles away, in California. Based on a telephone voice, I chose the California manufacturer. The sales department secretary had a soft, ... clients experience problems at some time or another, I knew that any problem calls would receive a warm, welcoming voice, and that her telephonic talents could disarm the most hostile client. Do your clients and prospects respond to voices or effective telephone personalities when they call your office? Do they hear someone rattling off words like a computer printout, or do they experience the subtle nuances of a pleasant conversational voice? The insurance industry spends millions of dollars annually on education, but little is done to further the art of the voice despite the fact that a significant portion of insurance business takes place over the telephone. A comfortable voice is a tremendous asset in personal meetings, too. How you say something is often more important than what you say! Phrasing, changes in pitch, inflection, ...
https://completemarkets.com/Article/article-post/368/Good-Telephone-Skills-Mean-Success/
...ompany, I was researching specialty bus manufacturers to represent. It had fin...or the other party to state his or her business and to respond to your comment...
https://completemarkets.com/Article/article-post/2203/Seven-Ways-Employees-Can-Steal-You-Blind/
...cceptable and the cause of eventual business failure. Here are some ways I’ve ...enhancing the bottom line.
5. They’ll abuse sick pay leave and other attendanc...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/156/Let%E2%80%99s-Take-A-Rest/
... a few of the ideas they offered: Let your people know they're doing a good job. Thank them! We have a massage therapist give 15-minute massages, about twice a year. We have flexible hours. Fifteen minute massages during stressful times (360 conversion, end of the year) . Flexibility in hours/days off (flex-time, four-day work week, off early to get kids off bus, etc.) . Buy ice cream or some special treat for all employees once a month. Vacation time. Luncheon, surprise treats (Dairy Queen), drawings for prizes. Allow CSRs to work a day or two per week from home Celebrate – Spring, Fall, Summer, Winter, special lunches, time off. Hand out the book, Who Moved My Cheese ... Several years back I asked agents at a workshop what they were doing to keep their employees happy. Here (in no particular order) are a few of the ideas they offered: Let your people know they're doing a good job. Thank them! We have a massage therapist give 15-minute massages, about twice a year. We have flexible hours. Fifteen minute massages during stressful times (360 conversion, end of the year) . Flexibility in hours/days off (flex-time, four-day work week, off early to get kids off bus, etc.) . Buy ice cream or some special treat for all employees once a month. Vacation time. Luncheon, surprise treats (Dairy Queen), drawings for prizes. Allow CSRs to work a day or two per week from home ...