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... as casing, cementing, and perforating. From ... Anchor Setting and Cementing Calibr...

...t will add value to your role and cement relationships. Your goal is to head o...nd clients for coverage needs and placement. No other competitor is responsive...

... to $30 per invitee): You help to cement your relationship with these individ...Invitation Mr. Tom Smith Smith Manufacturing 123 S. Industrial Road Charl...

... from the recently discovered shale plays. The industry itself is broken down into four segments: exploration, production, processing, and distribution, with the primary focus and greatest opportunities lying in the production sector. The three main types of companies seeking insurance for oil and gas production are oil lease property, well servicing and workover equipment, and service contractors. Each aspect includes steps such as casing, cementing, and perforating. From supervision of the rig equipment and tools through the various aspects of the process to obtain oil and gas, there is a wide margin for errors. Each individual contractor as well as the company in its entirety needs to be protected from such inevitable risks. Our key opportunities lie within the service equipment arena and the existing oil lease properties. This emerging industry is a ... Environmental • UST's/AST's • "Wet" Endorsements: "In Rem," Gulf of Mexico, & Non-Owned Watercraft • Workers' Compensation • Umbrella Targeted Classifications: Anchor Setting and Cementing Calibration/Reading Cleaning or Swabbing Coal, Gems, Stone, Rock, & Gravel Mining Engineers and Consultants Equipment Rentals/Sales Exploration & Production Hazmat Transportation Lease Operators of Wells Lease Work Construction & Roustabout Operations Manufacturers & Distributors Oil or Gas Well Instrument Logging Oil or Gas Well Perforating Oil/Gas Rig or Derrick Erecting or Dismantling Onshore Engineering/ Construction Pipeline Construction/Dealers Power Generation Pumpjack Repair/Servicing Site Preparation Underground Resources/ Equipment Utility Companies Welders, Pumpers, and Tenders Well Drillers/Servicing Login or Register (for FREE) to gain access to thousands of other great articles. Need more reasons ...

... $1 ,000 are common today, ISO has removed the special limit of $1 ,000. • &# 160HO 04 43 Replacement Cost Loss settlement For Certain Non-Building Structures On The Residence Premises Endorsement This optional endorsement will now provide replacement cost for swimming pools, therapeutic baths and hot tubs that are "inground" or "semi-inground,: with walls and floors made of reinforced masonry, cement, metal or fiberglass. • &# 160HO 04 95 Water Back-Up And Sump Discharge Or Overflow ISO has removed the $5 ,000 limit, replacing it with a schedule to provide selected limits of $10,000, $15,000, $20,000 or $25,000. • &# 160HO 05 43 Residence Held in Trust This endorsement is being replaced by ... . • &# 160Toy Vehicle Provision There was concern that the previous policy provided no liability coverage off premises for toy vehicles designed for use by small children. The policy now states that the motor vehicle exclusion does not apply off premises for a vehicle "designed as a toy vehicle for use by children under seven years of age, powered by one or more batteries and not built or modified after manufacture to exceed a speed of five miles per hour on level ground" . So, thankfully, now extends coverage to these toys - unless Dad "soups it up" to go more than five miles per hour! • &# 160Expected or Intended Injury The exclusion for Expected or Intended injury in the previous policy has an exception which states that the exclusion does not apply to "bodily injury ...

... agency's bread and butter. PREPARE YOUR STAFF Expect your staff to be frustrated at times. To minimize morale problems, help them feel that they have some control over the situation. By getting out in front of the problems you're giving them a chance to avoid some of them. Make sure you communicate your concern — and your optimism. Delivering great customer service will be more important than ever. Cement relationships with customers by demonstrating your professionalism and value-added service. Make sure your organization can handle the extra work this will require. Training has never been more important. Not only do you need well-trained staff, but they might require additional training to handle the new challenges. Be prepared to add to your staff as needed. If you succeed in retaining clients, your revenues will support additions. ... VIP accounts for calls from customer service or production staff. The calls should ask about the customer's satisfaction level and their concerns about insurance costs; identify potential increases, and provide tips for controlling costs. Small Commercial Send an informative letter explaining why there will likely be changes in pricing or availability and what the customer can do about them. If possible, sort by class of business (retail, manufacturing, and so forth) and tailor the letters accordingly. Focus on the value-added services provided by your agency and encourage customers to call if they have questions or concerns. Personal Lines Send an informative letter explaining likely changes in costs and tips for lowering overall insurance costs. Be sure to focus on the value of the customer service you provide and encourage customers to call if they have questions. ...

... individual meetings with your largest clients to ask them how they can use your agency to their best advantage. These meetings are best conducted in an informal, social atmosphere. Most customers will begin with the obvious: Shop my insurance for the lowest cost every year. It's everyone's Level-One need. Accept that and brainstorm with the client to develop Level-Two and -Three strategies that will add value to your role and cement relationships. Your goal is to head off any need or temptation the client might feel to shop their insurance around. Conduct group meetings with medium-size clients to develop similar information. The agenda for these focus meetings should be Controlling Insurance Costs and Protecting Your Assets. Provide refreshments and plan the meetings to last no longer than two hours. Issue formal, personal invitations. Don't expect to get a large ... Glossaries Management Resources & Links Categories Popular Recent All Back Don't Lose Your Way When Navigating Customer Currents 4/30/2013 12:00:00 AM by Al Diamond , CompleteMarkets Editor This content has not been rated yet. Recently, the people at Motorola, the electronics giant, announced that they had lost their way. This innovative company, which had boasted that it was by far the largest manufacturer of cellular telephones, lost that position to the young upstart, Nokia. No one has ever questioned Motorola's innovative atmosphere. However, somewhere in the 1990s, Motorola lost its customer focus and became driven by process. Innovation became lost in technology and the company moved away from what its customers wanted. As a result, Motorola cut 17,000 jobs last year and has gone through a ...

.... Selling to your clients 2. Placement of accounts with your carriers Impor... is doing the work; is marketing/placement assistance provided; is service su...