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... overlooked during the pre-flight cleanup of the plane, the passenger conclude...s to your agency and hold acquisition costs to a minimum. Producers need to me...

...t that someone be prepared to pay cleanup costs so that cleanup activities can begin as quickly as p... location], exdusive of legal defense costs, whidh are subject to a separate l...

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... for failing to notify clients properly about limitations and exclusions. There are a number of reasons for this: The stakes are so high for potential loss that the attorneys handling this type of claim are going to try to reach much deeper for a source of funds. Just look at the asbestos litigation activity. In the broad scope of CERCLA legislation, the party responsible for the contamination and pollution loss cleanup might not be the person who did the contaminating and polluting. Your insured might be responsible for cleanup just by virtue of being the property owner or landlord. This can leave your agency vulnerable to an E&O claim. By doing a careful review at renewal, you should be able to identify any limitations and changes that might have an impact on your client. Highlight them. You ... in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back E&O-Proofing Your Agency: 25 Tips For Little Or No Cost!4/30/2013 12:00:00 AM by CompleteMarkets Editor , Ken Buehler This content has not been rated yet. E&O incidents are on the rise. We've entered an era where it seems that any uncovered loss creates a problem. In a hard market, account movement creates problems, as well. Areas of exposure are rapidly expanding, and the high cost ...

... contamination and pollution loss cleanup might not be the person who did the ...our insured might be responsible for cleanup just by virtue of being the prope...

... Welch. He credits the turnaround to moments of truth. Once Carlzon and SAS identified their customers' MOT, they reorganized the airline to manage them flawlessly. It all started when Carlzon began talking with passengers about their perceptions and conclusions of their trips on SAS. He discovered that when a typical passenger put down their tray and found on it a coffee stain that had been overlooked during the pre-flight cleanup of the plane, the passenger concluded that the airline was probably also careless about its engine maintenance. Armed with this belief, the passenger decided not to fly this unsafe airline. Carlzon and his staff couldn't follow this logic. What did coffee stains have to do with the maintenance of the engines? The team that cleans the trays is different from the one that maintains the engines. How ... rewarded him generously. He was an example of an employee who jumped through hoops to do his job. That's what FedEx wanted. Employees who got it! Employees who understood what the customers really wanted. Yet, imagine how these executives would have responded to the employee's hiring the airplane if they hadn't identified their core MOT. They would probably have deemed this employee's efforts overly ambitious, inappropriate and costly. The only suitable action would be dismissal. So, an additional benefit for a business which has identified its MOT is that it allows everyone in the company to know the "rules of the game." This in turn makes it easier for everyone to work together so that everyone wins at the game! Consider your agency. What are your moments of truth? Are you willing to ...