https://completemarkets.com/Article/article-post/2142/Is-Your-Web-Site-A-Potential-E-O-Headache/
...b presence would enable potential customers to find you. Although this has gre...unctionality be? Will they point the customer strictly to the agency Web site?...
https://completemarkets.com/Article/article-post/1056/AGENCY-OWNERSHIP-CHANGES-CALL-FOR-EXTRA-CUSTOMER-TLC/
... Ownership Changes Call For Extra Customer Tlc
AGENCY OWNERSHIP CHANGES CALL FOR EXTRA CUSTOMER TLC by Emily Huling During times of transition, customers have special needs. Emily Huling warns that without proper new customer handling procedures in place, an ag...rance industry achieve excellence in customer service, sales, and leadership. Her new book, Selling f...
https://completemarkets.com/Article/article-post/719/The-Impact-Of-Customer-Care-On-E-O/
The Impact Of Customer Care On E&O
Does your customer service provide effective protectio...unity to increase income per account, and subjecting your agency to a loss of dollars, E&O coverage, and public opinion.
https://completemarkets.com/Article/article-post/511/Avoid-E-O-Problems/
... taking some basic precautions: Be careful what you say to a client or prospec...
https://completemarkets.com/Article/article-post/2212/LIFE-HEALTH-E-O-AVOIDANCE/
...d-in-hand with the E&O carrier to carefully respond to any payment demand. Double-check exclusions. Determine any vulnerability on your part. And remember: strong in-house control procedures, education and training, and documentation will go far to help pro...bility insurance provides — and the security of E&O will help you p...
https://completemarkets.com/Article/article-post/2405/Can-Your-Agency-Become-Partners-With-A-Bank/
...offer insurance products to their customers. Most bankers, however, have only ...e of the initial questions that agents and bankers must ask and answer before moving forward with a...
https://completemarkets.com/Article/article-post/696/Agency-Telephone-Procedures-Time-Management/
...esk. Show empathy, which lets the customer know you understand how they feel a... Do you avoid industry jargon (slang) and use words clients can understand?
Do you thank your callers for holding?
Are you an interesting and enthusiastic person to talk to?
Would your supervisor and your co-workers agree with your ans...
https://completemarkets.com/Article/article-post/117/Transform-Your-Agency-With-The-Team-Concept/
...there issues that need to be taken care of? Keep your efficient team running s...team concept-save money, boost morale, and increase efficiency today!
https://completemarkets.com/Article/article-post/131/Catastrophe-Planning-Its-That-Time-Again/
...ersonal items that should be taken care of at home
Other measures and proced...when developing procedures. Plan ahead and make sure the agency does not becom...
https://completemarkets.com/Article/article-post/141/Personal-Lines-Records-Increase-Revenue/
...the following questions:
Are customer service representatives (CSRs) gett... Personal Lines reporting system today and watch your business grow!