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... to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Services Jobs PR Newsletters Employees Articles Blog Photos Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Customer Service Report Cards 4/30/2013 10:41:34 PM by CompleteMarkets Editor , Dave Kahle This content has not been rated yet. CUSTOMER SERVICE REPORT CARDS by Dave Kahle Although almost every agency claims to give better ... than their competition nobody seems to be able to define better service. And since the definition is so fuzzy, it's easy to claim to do it better. Dave Kahle recommends defining better service' — by asking customers — as a starting point. Believe it or not, almost every agency I deal with claims to give better service than their competition. Interestingly, if you talk to the competition, they also claim to give better service! So who's right? From my experience — generally neither one. Here's the problem. Nobody seems to be able to define better service. And because the definition is so fuzzy, it's easy to claim to do it better. If you ask every producer in an agency, both inside and outside, whether they provide good service, they'll all answer YES. ...

Customer Service Report Cards
CUSTOMER SERVICE REPORT CARDS by Dave Kahle...on, printed or electronic, with your customers. Be sure to include a self-addr...

...gendary' agency is one that loses customers only when the customer dies, moves, or sells the business....ut never satisfied. To your customers, you are the agency, and the ag...

Measuring Customer Satisfaction
We have found that ...dent that their decisions meet their customers' needs-and cement customers for life.

...mpanies spend millions to win new customers while ignoring their most powerful...y as another expense, and watch your customers leave. Or, recognize it as the ...

... to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Services Jobs PR Newsletters Employees Articles Blog Photos Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Can How You Handle A Claim Cause An E&O Claim?4/30/2013 10:44:36 PM by CompleteMarkets Editor , Curtis Pearsall This content has not been rated yet. CAN HOW YOU HANDLE A CLAIM ... alleged mishandling of the underlying claim by the agency. What could go wrong? Improper Coverage Interpretations The scenario: The agency receives a claim on which it's fairly certain that there's no coverage, so I don't bother sending the claim to the carrier. Although some of these instances are minor, more than a handful are serious. I'm aware of one that actually involved a fatality. The agent didn't report the claim because it was thought that it wasn't covered. In this specific case – and many similar ones – the carrier denied the claim for late reporting. What should an agent do? Even if you're completely convinced that there's no coverage, report the claim to the carrier anyway. Let the carrier make the coverage decision. Although we all pride ourselves on our insurance ...

... to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Services Jobs PR Newsletters Employees Articles Blog Photos Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Professional Performance = Customer Satisfaction 4/30/2013 12:00:00 AM by CompleteMarkets Editor , F. William Thewalt This content has not been rated yet. Imagine a forest ranger complaining of a forest having too many trees ... be if you only didn't have to deal with customers? This business - and our jobs - depend on customers. They are not an annoyance; they are our employers! Even though most of us know this, we still frequently regard customers as an interruption in our daily duties. There is always a letter to write, manual pages to be filed, a call to be made, a report to be done, a producer to touch base with, a meeting to attend, and a routine to be followed. That's a lot to do in a short time, and the pressure to get these daily tasks done is often increased when you are evaluated on how well you do them. Nothing but the agency's long-term performance measures you on how well you treat customers. That's a shame ...

World-Class Customer Service
WORLD-CLASS CUSTOMER SERVICE   by ...d the client's definition of quality customer service. Manage ...

...portant service that we provide a customer is Claims Service. Most agencies pu...unnecessary follow up dates. 13. If customer returns claims letter, file in I...

What Today's Customers Expect: If You Don't Deliver, You ...son's credibility, and it results in customer confidence. The superior salesperson recognizes the need to win the customer, not just sell the customer.