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...ults, monthly personal interviews, daily departmental or team meetings 8. Whi...d of feedback is it? e.g. ____ twice daily ____ daily ____ weekly ____ monthly ____ q...

...e to use the news updates for your daily market work and trade. Getting a pro...

...o attract and retain clients. On a daily basis, owners and managers shout, “Wh...

... Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Employees Should Be Your First Clients 4/30/2013 12:00:00 AM by Jack Burke This content has not been rated yet. Businesses spend billions of dollars every year to attract and retain clients. On a daily basis, owners and managers shout, "Whatever it takes, we need the business!" When a good client makes a request, we bend over backward to fulfill it. Yet, how quick are employers to treat their employees with the same consideration as a top client? All too often, as employers, we forget that our first clients are our employees. How we treat them ... . Publish an electronic version of your employee handbook. Again, this reinforces your commitment to automation and ties in with the "paper-free" concept of efficient operations. Honor an electronic employee of the month. This might be he person who offered the best suggestion, the winner of the electronic scavenger hunt, the person who learned the most about new technology, or maybe the in-house trainer or automation mentor. Whatever the reason, acknowledge their efforts in expanding their technology horizons. Publish an electronic newsletter. Make this a joint effort of all your employees by having them submit articles of interest. Investigate computer-based training programs and classes. This provides a highly efficient and cost-effective method for both training and CE credits. Again, this will help make your personnel more computer savvy. Add your employees to ...

...s out in many insurance shops as a daily routine. So what’s the answer?...

... site has a live streaming feed of daily insurance news. This feed allows peop...

... fellow workers as people first and employees second. People in positions of authority need to recognize that they're dealing with a whole person who has a lot of other interests. And, since most employees aren't owners, they're dealing with people whose personal lives are probably paramount. It isn't good enough to communicate this recognition at a performance evaluation or once a month at a lunch. It must be done daily. Agency principals who persist in operating the way agencies did 20-30 years ago will be hurting themselves through high turnover rates and a local reputation for not offering a pleasant environment. It's also important to look for exit signs' well before an employee turns in their notice. There are many small things that can be done (many of them not compensation related) to defuse the issue and retain ... out what they need to do, such as taking classes or reading certain materials, to get where they want to go. Be supportive and help subsidize the cost if they earn a designation or pass a course. But make it clear that the ultimate responsibility rests with them to implement their own strategies to further their career. It's also wise for larger agencies to create internal internships and/or mentoring programs. Encourage managers or senior level employees to spend time with newer or junior personnel so that they'll gain a better understanding of the overall agency operation, company relations, and their specific department. They also need to know how all the jobs connect which each other. It's important for them to see what other job positions might be available, given certain skill and experience levels. This information ...

... month at a lunch. It must be done daily. Agency principals who persist in ope...

... CSR, and a hodge-podge of other things. Troy Insurance is a small agency in a small town, but that doesn't mean our capabilities are small — starting with our most basic virtual medium function, the Troy Insurance Web site. Our agency is continually growing. Each of our employees possesses a wealth of knowledge in all different forms of communication. Our Web site has a live streaming feed of daily insurance news. This feed allows people searching the Internet to get the most up-to-date information, and helps Troy Insurance to move slowly up the Google' listing hierarchy. The objective is for Troy Insurance to appear in the top five insurance searches when potential clients are looking for insurance in the area around Lewiston. Creating or updating your agency Web site might seem to be an insurmountable task at first ... the topic interests them, they will have this connection to you personally first, then as a potential client second. Word Press and Blog Spot are easy to navigate and show you how to create a catchy blog including RSS Feed links. Conclusion Social media can help agencies reach clients and potential clients. The tech-savvy CSR can be an agency's greatest marketing asset. With a little help, direction and mentoring, an agency and its CSRs can reach new media heights. There was a time when cold calling and face-to-face meetings formed the mainstay of marketing strategy. Many business relationships now begin virtually. Social networking is the first step to expanding your business via the Internet. Insurance has evolved. Technology makes it possible for you to be instantly visible to potential clients. There are many social media online ...