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... voice-mail system, perhaps with the understanding that every employee will call the office in the event of a disaster. Don't forget that your employees might be affected by the disaster as much as your clients are. A disaster could close area schools, for instance, and some employees with school-age children might need to worry about day care even as you need them at the agency. Your plan might include daycare service for employees if needed. Servicing clients affected by disaster can be stressful. If your staff is working extended hours, rotate people so that everyone gets a break. Plan to have food and beverages available for everyone in the office. An agency in Miami went even further during their response to Hurricane Andrew. They weren't hit by the storm, but they felt its effects while helping their ... One agency told me they have two such buttons in their office. Pushing one sends a general alarm indicating that everyone should evacuate the building immediately. Pushing the other signals to the back part of the office that the person up front is in distress and needs immediate help. SET A FIRM FOUNDATION When you know your employees are taken care of, your next concern is probably going to be your facilities. You should have a copy of the blueprints to your office. Your plan should also have contact information for power providers and other utilities for the appropriate people to speak with about the condition of the building following a disaster. If your building is destroyed or you lose access to the site, you'll need temporary space for the agency. Your plan should include several options that have been researched ...

...e agency. Your plan might include daycare service for employees if needed. Se...ke agreements to use space in such facilities as local schools or churches or ...