https://completemarkets.com/Article/article-post/826/Capturing-The-Cyber-Customer/
...ce.
Walk through just about any department store and the message becomes vividly clear. Departments are divided into “boutiques,” an a...
https://completemarkets.com/Article/article-post/476/Imaging-A-Powerful-Tool-To-Increase-Productivity/
...templates.
Claims. The claims department can scan legal documents, includin...xperience with imaging. Target one department and test imaging there before moving to another department.
As an agency adopts imagin...
https://completemarkets.com/Article/article-post/896/How-To-Make-Salespeople-More-Effective/
... into a major home appliance or department store. It’s like going through a ce...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/482/Two-Claims-Scenarios-Show-Value-Of-Electronic-Processing/
... agency employees are knowledgeable, capable people who could provide more service and advice if freed from some paper processing duties. Automation gives them more time to spend with customers so they can review their insurance and advise them about better coverages, higher limits, or increased deductibles. With an accurate, complete database, a CSR can determine if the customer has used the services of the Life or Employee Benefits department or has been asked about an Umbrella policy. The CSR can also see whether the customer is receiving the agency's newsletter or has recently received a mailer about agency programs. Implementing electronic processing takes time and effort. Improved customer service, better retention of business, and additional sales make it well worth the effort. Sharon Cunningham is president of Cunningham Consulting, a management consulting firm based in CT ... Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Two Claims Scenarios Show Value Of Electronic Processing 4/30/2013 12:00:00 AM by CompleteMarkets Editor , Sharon Cunningham This content has not been rated yet. If you have any doubt about your automation system's ability to improve your agency's claims-handling activities, read this document. Sharon Cunningham illustrates the timesaving advantages to storing resources in an automated system, and how this can improve every aspect of data processing. Consider these two scenarios, each describing a different path that agency staffs might follow in processing a claim: 1> A claims representative gets a call from a client. He writes down the claim information and tells the client he'll review the claim and call back. Then he looks for the file in ...
https://completemarkets.com/Article/article-post/19/Sample-Electronic-Communication-Policy/
...ems. The Information Technology Department and Department Supervisors have the right to revie...ir manager and the Human Resources department. The Company retains the right t...
https://completemarkets.com/Article/article-post/1520/GENERAL-OSHA-RECORDKEEPING-REQUIREMENTS/
...ecordkeeping Requirements U.S. Department of Labor Program Highlights Fact ...s of fact sheets highlighting U.S. Department of Labor programs. It is intende...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/2004/AGENTS-FOR-CHANGE-WE-CAN-MAKE-THE-WORKPLACE-SAFER/
... a staging area. There was no room to install a conveyor. Someone on the committee suggested getting plastic buckets to transport 20 pounds of product, thereby halving the weight load. A simple solution, but who in management would have thought of it? Another powerful reason for agents to become involved in safety committees is that they can influence management action. For example, who would believe that a department store could be fraught with hazards? Greater emphasis is placed on generating sales than on the safe operation of the stock areas. With their broken ladders, cramped space, improper shelving, poor lighting and other hazards, stockrooms are often accidents waiting to happen. I explained to management that a back injury can cost $20,000 and asked, How many new ladders can be bought for ... 20,000? ' They listened and acted. As the spotlight on workplace safety intensifies, several state legislatures have created mandatory safety programs for employers that have adverse experience. My fear is that some employers will take the path of least resistance and give lip service to implement a program, along with a fancy safety handbook that just gathers dust. This approach will yield few or no long-term results. Paper programs and written missives have never worked. Management support is by far the most important element of a successful workplace safety program. Without a genuine commitment from management to do what's necessary to prevent accidents, the best program is doomed to failure. Management must also ensure 100% employee involvement or the program will not be effective. Safety and accident prevention have to be an integral part of ...
https://completemarkets.com/Article/article-post/2295/Producer-Success-Lesson-20/
...of my friends got a bike from a department store. It was really cool. It had a...on will fight for you, the service department will do a super job, and the dea...
https://completemarkets.com/Article/article-post/348/Customer-Service-One-Bad-Apple/
...per level manager in the claims department of a large Medical Malpractice insu...
https://completemarkets.com/Article/article-post/482/Two-Claims-Scenarios-Show-Value-Of-Electronic-Processing/
...f the Life or Employee Benefits department or has been asked about an Umbrella...