https://completemarkets.com/Article/article-post/1929/HIGHER-EDUCATION-%E2%80%94-OR-BETTER-EDUCATION/
... to go), the other in institutions of higher education (where most of...
https://completemarkets.com/Article/article-post/472/Online-Education-For-Risk-And-Insurance-Professionals/
...nd insurance professionals more educational options than ever before.
RIMS’ ON...mation required for an interactive educational experience.
Nevertheless, one o...
https://completemarkets.com/Article/article-post/1562/OSHAS-FULL-SERVICE-AREA-OFFICES/
...g Institute to an OSHA-approved educational center. Other sources for training...
https://completemarkets.com/Article/article-post/969/EMPLOYEE-PERFORMANCE-REWARDS/
... agency. Don't set up an incentive program that's based on expanding accounts when the owners and producers won't allow them the time or the freedom to do so. Another important element of an incentive program is to consider the skill levels and personal needs of your employees. It's not practical or wise to throw away what you have in order to hire people that are more sales oriented, that have more education, or that have different personalities. If most of your CSRs prefer processing renewals over talking to clients, installing a program in hopes that they'll generate a significant amount of new business is unrealistic and sure to create major anxiety. With this type of employee a retention-based reward structure might be more effective. Give CSRs who enjoy sales the title of Customer Service Agent and reward them for expanding and ... . Include service and support personnel in the spoils as well. Rewards can range from a traveling trophy or a weekend in a nearby city, to a cruise or a ski trip. Criteria for winning could be the producer or team with the largest percentage or commission growth, the highest number of new accounts, or any other measurable item that can be tied to sales success. Many agencies have instituted sales programs that don't seem to motivate producers, leading them to decide that contests aren't a good idea. There are four basic elements for a successful promotional campaign: meaningful rewards, attainable goals, fair administration of rules, and keeping participants informed of their progress in relation to their competitors. If even one of these items is overlooked the contest will fail. PERFORMANCE REWARDS FOR SERVICE/SUPPORT ...
https://completemarkets.com/Article/article-post/2773/Importance-of-Health-Insurance-for-Students/
...f mind, and compliance with the educational institution's requirements. Cost-e...
https://completemarkets.com/Article/article-post/1459/DRUG-SCREENING-YIELDS-QUALITY-WORKING-PARTNERS/
... x No Thanks Loading.. Drug Screening Yields Quality Working Partners 4/30/2013 by CompleteMarkets Editor This content has not been rated yet. DRUG SCREENING YIELDS QUALITY WORKING PARTNERS Tucson Rubber Corporation is a manufacturer of rubber mechanical parts. The approximately 60 employees are predominantly entry-level workers with less than a high school education. Ian Ellison, Tucson's Vice President, was disturbed by a high degree of absenteeism, a general lack of attention, and low productivity. Through conversations with trusted supervisors and workers, he was able to estimate that approximately 20% of his work force used drugs. One day, Ellison decided to learn more about the problem and how to address it. Initially, Ellison was surprised to learn how little information was available. After conversations with the Chamber of Commerce, he ... Tucsonians for a Drug-Free Workplace. The group gathered attorneys, clinical personnel, and other specialists in substance abuse, organized seminars, and invited speakers from around the country. A couple of years ago, Tucson Rubber Corporation instituted pre-employment drug screening. All successful job applicants are required to sign the company's written policy, stipulating that they must pass a drug test prior to reporting for work. At first, the results were unbelievable, ' according to Ellison. Almost every third person who walked in that door couldn't pass a drug test, ' he said. Many applicants eagerly took the test, assuming the results would be negative; test results indicated otherwise. Others simply never showed up for testing or work. Soon, word spread that his was a firm where drug users need not apply. ...
https://completemarkets.com/Article/article-post/61/Workplace-Violence-Part-1/
... Transportation accidents 40% Assaults and violent acts 30% Contact with objects and equipment 12% Falls 10% Exposure to substances 8% Fire and explosion 3% In Los Angeles, traffic accidents comprised 20% and homicides almost 50% of workplace fatalities. Most of the homicides occurred in businesses that engage in cash transactions with the public-such as convenience stores and banks. All high-risk employees should have security education and training. WORKPLACE VIOLENCE Violence in society and the workplace seems to be increasing exponentially. The National Institute for Occupational Safety and Health (NIOSH) has issued an alert on workplace violence. NIOSH offers a 10-page Workplace Violence Prevention Guide which can be ordered by calling 800-35-NIOSH (Fax 513-533-8573) . What can you do? Many symptoms warning of a dangerous and possibly lethal action can be recognized ... Violence most commonly results from an individual's perception of being unfairly treated, harassed, and/or overstressed by the company, supervisors, or co-workers. According to the Workplace Violence Research Institute, the best times to have significant impact on the prevention of violence is when hiring and terminating employees. I believe that ergonomics concepts can be applied to workplace violence. Violence can be seen as the result of cumulative trauma disorders. The principles of ergonomics offer suggestions for cost-effective, practical approaches including: 1. Measurement. Determine the level and frequency of stresses on individuals (the work environment and the home and nonwork environments can contribute) . 2. Analysis. Identify stressors and measurable results such as injuries, absenteeism, productivity, and quality. Identify risk factors and causes. 3. Establish improvements in ...
https://completemarkets.com/Article/article-post/620/The-Facts-Of-Life-About-Personal-Lines-And-Having-A-Well-Trained-Staff/
... it took about two minutes) . How many of us can do that in our agencies? The knowledge gap may thus be widening in the other direction. Our friends in the direct-writing business have shared their training programs with us. Their sales representatives must not only pass the licensing course, but annually take and pass refresher courses in each prevalent line of business. How many of us have continuing education requirements (outside of the state requirements)? This must become an area of concentration if you want to maintain a viable Personal Lines market. Direct professional management must include monitoring occasional calls (for content), refresher courses in all lines of insurance, and testing for knowledge every year. Keep the insurance skills honed if you want to stay in the game. Sales and telephone skills have ... process aids the agency in its E&O defense. Sales Skills. We will provide a number of challenges and objections to overcome, and critically analyze the employee's ability to ask for and close the sale. Telephone Skills. We will closely monitor the employee's telephone attitude and demeanor as the call progresses. We'll measure and report the telephone strengths and weaknesses encountered to permit the agency to institute further training as necessary. Costs: Quarterly calls with reports to the agency owner will cost $500 per year (prepaid) . If multiple calls are desired (to test multiple or specific employees), the costs increase accordingly. If the agency owner prefers to administer the tests locally, Agency Consulting Group, Inc. will provide the screening tool used by us in our standard evaluation for ...
https://completemarkets.com/Article/article-post/2399/Risk-Management-A-Value-Added-Tool/
...istribution systems (financial institutions and the Internet come to mind). To...
https://completemarkets.com/Article/article-post/2265/THE-NEXT-GENERATION-OF-INSURANCE-AGENCIES/
...he workers lacked the necessary educational base, planning became the provinc...