https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/105/Final-Check-Protect-Against-Errors-And-Omissions/
... Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Final Check: Protect Against Errors And Omissions 4/30/2013 12:00:00 AM by CompleteMarkets Editor , Grace Bauer This content has not been rated yet. Is only one employee accountable for each procedure in your office? Do all customer service procedures begin and end with the customer service representative? Often with errors and omissions, all the weight lies on one person. To protect the agency from unnecessary errors ... omissions, make sure that more than one person is accountable for each office procedure. Let's look at a few areas: the expiration report, the suspense system, and the accounts receivable. THE EXPIRATION REPORT Many agencies depend solely on the expertise of customer service representatives to ensure that all renewals are up-to-date. Wrong! If you're doing this, stop immediately! Are you that confident that expirations are being completed on time? If so, I beg to differ! Your agency can't afford to miss a renewal! Set up checks all over the place! Run the following expiration reports at the end of each month: A report for the current month to ensure that all renewals have been handled (This report is blank, and all dates have been changed.) A report for the following ...
https://completemarkets.com/Article/article-post/105/Final-Check-Protect-Against-Errors-And-Omissions/
Final Check: Protect Against Errors And Omissions
...cted, and the exposure to unnecessary errors and omissions will decrease substantially!
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https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/235/E-O-Claims-Training-Remediation-After-The-Error-Or-Omission/
... Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back E&O Claims: Training/Remediation After The Error Or Omission!4/30/2013 12:00:00 AM by CompleteMarkets Editor , Ken Buehler This content has not been rated yet. If an error or omission occurs, you can't undo it. You can take action to prevent similar incidents in the future, though. An examination of the incident can reveal areas that need your attention. After an incident takes place, you ... to ask these questions: Were agency procedures and policies followed? Was everything about the incident properly documented? Were insurance company underwriting guidelines and binding authority guidelines followed? Did the employee (producer or support person) exceed their authority? Did the insurance company perform its responsibilities properly? If it didn't and the agency was aware of this, did the agency bring it to the company's attention? If it turns out that the agency does have some responsibility for the error or omission, even if to a very small extent, training and remedial action are in order. With that in mind, let's look at each question. Were agency procedures and policies followed? It's part of every employee's job to follow agency procedures and policies; whether they do is part of their performance evaluation. If employee ...
https://completemarkets.com/Article/article-post/943/MANAGING-TO-AVOID-ERRORS-OMISSIONS-PROBLEM/
Managing To Avoid Errors & Omissions Problem
MANAGING TO AVOID ERRORS & OMISSIONS PROBLEM by Carol Ham...y evaluated with respect to financial and operational red flags that might in...
https://completemarkets.com/Article/article-post/235/E-O-Claims-Training-Remediation-After-The-Error-Or-Omission/
...ms: Training/Remediation After The Error Or Omission!
If an error or omission occurs, you can't undo it... an opportunity to address the problem and perhaps take steps to prevent simil...
https://completemarkets.com/Article/article-post/2786/Why-Errors-and-Omissions-Insurance-Is-Critical-for-Service-Based-Businesses/
Why Errors and Omissions Insurance Is Critical ...le to move forward with peace of mind and grow in the knowledge that, even if...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/775/Admissibility-As-Evidence-For-Errors-And-Omissions-Claims/
... Photos Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Admissibility As Evidence For Errors And Omissions Claims 4/30/2013 12:00:00 AM by CompleteMarkets Editor , Jack Fries This content has not been rated yet. If (when) your agency faces E&O litigation, you'll need to provide admissible evidence to the court. Laws are standard in most states, with six requirements for the admissibility of evidence. To give your agency the best chance of ... an E&O judgment, you need to comply with these practices: The files must be the Primary Source of Information. This only becomes a problem if you have a dual filing system, for example paper files and electronic files. When maintaining a dual files system, both files must be identical. In other words, if your staff notes a phone conversation in the paper file, they should also note it in the activity log of the electronic file. My recommendation is that you maintain one or the other. The data contained in these files must be Input in the Normal Course of Business. This means that CSRs or other agency personnel should enter data into the files while performing their agency duties. The Agency Relies on the Accuracy of the Record. The information in the files ...
https://completemarkets.com/Article/article-post/125/Checklists-Protect-Against-Errors-And-Omissions/
Checklists Protect Against Errors And Omissions
I recently got to ... have to go through this process once. And think of the time you'll save correcting mistakes and fighting E&O lawsuits!
https://completemarkets.com/Article/article-post/985/ERRORS-AND-OMISSIONS-CONSIDERATIONS/
Errors And Omissions Considerations
ERRORS AND OMISSIONS CONSIDERATIONS by Carol H...dures that will treat customers fairly and respect their intelligence and decision-making capabilities. Keep them informed of good news and bad in a timely manner. And meet their needs with courtesy and professionalism. A satisfied insure...
https://completemarkets.com/Article/article-post/775/Admissibility-As-Evidence-For-Errors-And-Omissions-Claims/
Admissibility As Evidence For Errors And Omissions Claims
If (when) yo...aintains systems to limit and prevent Errors and Omissions losses