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... in their jobs these days, and for good reason. The wave is starting to swell as more and more agencies are truly takin...is up. Morale is up. Efficiency is up, and turnover is reduced!

...ost common practices that lead to Errors and Omission actions filed in court. ...nt is that it should exist. Innovation and creativity have no place in the she...

...crete stages of 'discovery' in an Errors and Omissions (E&O) claim. Discovery b...rocess, before a lot of damage is done and heavy expenses incurred.

... , of course) . Cinco de Mayo fiesta. Although a few of these ideas might seem dated, they offer a good starting point to help you help your staff. Grace Bauer helps insurance agencies put together customized insurance procedural manuals to secure consistency, protect against errors and omissions, attain security, and increase efficiency. You can reach her at (800) 896-4226, e-mail [email protected] , or visit www.gracebauer.com . Login or Register (for FREE) to gain access to thousands of other great articles. Need more ... to join? Need insurance for you, your business or your family? Get quality appointments - Save yourself a whole lot of time & money when you use our directory of carriers, wholesalers and service providers. Negotiate lucrative contracts with carriers and wholesalers. Net result. More revenue for your agency! Clients & Prospects will research you, your co-workers and your agency here. The most comprehensive online insurance industry reference library for - Personal Lines Professionals Commercial Lines Professionals Life/Health & Benefits Professionals Online newsletters and content that you can ... prizes and awards. Money does not always motivate. Keep it friendly, not a war zone. Get them to come to work the next day. Recognize their accomplishments. Be flexible and allow time off for certain personal needs, medical visits, family day at school, etc. Advocate additional time off for fitness/exercise time beyond normal break times. Extend summer hours to all year. Allow CSRs to take ½ days off on Friday afternoons in summer (although time must be made up) . Owner is ...

...s. Some examples are accountants' Errors & Omissions (E&O) Liability, Tax Preparers' E&O, and programs for public libraries, ambulance companies, homes and services for the aging, auto repairs, ...es, sales are of paramount importance, and rewards are tied directly to premiu...

... doesn't buy those policies, your errors and omissions exposure will be reduced by ... conditions, no Life agent should be standing still in education, production, ...

...lders. There is just too much to do and the world doesn’t stop. “Take a Rest,”... Listen to feedback. Reward outstanding performance. Monthly birthda...

... Editor , Roy Phillips This content has not been rated yet. E&O LEGAL ACTIONS: THE AGENCY NEMESIS by Roy L. Phillips, CIC, CPIA and Dan R. King, CPIA This article addresses an insurance agency's the most common practices that lead to Errors and Omission actions filed in court. Our information comes from our experience as principals in an agency and as consultants retained to review actions filed against fellow agents. As principals, we are familiar with early-morning anxieties about coverage questions. Without that history of nausea, ... have no credence in our consulting efforts in the face of E&O allegations. As consultants retained by E&O carriers, we are charged with the discovery of What actually happened? ' Attorneys for plaintiff and defendant attempt to describe the outrageous conduct that led to the damages. Our client is usually the agent (defendant), although we have represented the interest of the insured and the carrier in dozens of cases in the last 10 years. Our job is to wade through the rhetoric of legal jousting in an attempt to ... expense monies were not in place to hire the mover, lease the new location, put in the phones, bring in new inventory, and notify customers of the change. Getting back in action was critical to his business (selling upscale formal gowns to the high school seniors who were graduating within the next few weeks) . Finding for the plaintiff. Case No.2: Failure to Obtain Any Coverage The insured requested the agency to obtain coverage that would pay first dollar claims to his clients in the event their property was damaged through ...

... the agency in a changing environment) How did you learn this job? (Did we really train the person or simply give them a few days with another person who showed them what to do? I call this OJTE. In other words, on-the-job trial and error.) Show me what you do? Document every step no matter how small. (This is to discover all of the useless and redundant steps in the existing processes. Where does the work come from? Who gives the person their work, customers, ... and create the ideal way of attaining the anticipated result. Don't focus on the activities; do focus on the expected and required results. Do not get overly detailed in how work should be done, but do be detailed in the expected results, the errors and omissions criteria, financial controls, service standards, regulatory and legal criteria, and the required documentation. The goal is to accomplish the most work with the fewest steps. Do not pass work back and forth or to overly specialized functions. Strive for multi-skilled, multi-functional ... where one or two people do as much as they can in a one-stop process wherever possible. 2. Now draw an ideal workflow blueprint. How would the team members work if they could do the work any way they wanted? Starting with a blank sheet of paper, the team members define what they want to occur the moment an agent or producer is eye to eye with a customer. Continue working to create a model of how processes can work from first customer contact to final service or product delivery. The model must ...

... Low Power Recreational Motor Vehicle Liability Coverage Endorsement ISO has reduced the coverage in this endorsement by adding motor scooters to the list of excluded vehicle types. Mary LaPorte, president of LaPorte Consulting (Martin, MI), offers expertise in agency management, workflow, and Errors and Omissions analysis. You can reach her at (269) 672-7801; e-mail: [email protected] ; or visit: www.lpinsuranceconsult.com . Login or Register (for FREE) to gain access to thousands of other great articles. Need more reasons to join? ... insurance for you, your business or your family? Get quality appointments - Save yourself a whole lot of time & money when you use our directory of carriers, wholesalers and service providers. Negotiate lucrative contracts with carriers and wholesalers. Net result. More revenue for your agency! Clients & Prospects will research you, your co-workers and your agency here. The most comprehensive online insurance industry reference library for - Personal Lines Professionals Commercial Lines Professionals Life/Health & Benefits Professionals Online newsletters and content that you can use for your clients ... Coverage can be increased by use of the newly introduced HO 06 14, Increased Amount of Insurance for Personal Property Located in a Self-Storage Facility. Changes that Broaden Coverage • &# 160Theft ISO has broadened the policy to cover theft of property for a student away at school, as long as the student has been there at any time during the 90 days immediately before the loss. The previous form had allowed only 60 days. ISO recognized that because many students might leave personal property at school when returning home for summer break, ...