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...form' for the insured; and 5. An expert witness who unravels the allegations of the ...nt is that it should exist. Innovation and creativity have no place in the she...

...nd both sides can usually find an expert to make their case. The resulting fighting can get ugly and make a couple of attorneys very rich. ...that is often done to the productivity and sales activity of the agency operat...

... , attempting to help agents create coverage that wasn't in place, but should have been (called accommodation); 4. An agent attempting to keep track of everything we are supposed to do in our duties to perform' for the insured; and 5. An expert witness who unravels the allegations of the plaintiff when things go wrong. Just what is a systemic operational plan? The vast quantities of paper from insurance agencies alone must account for the depletion of our national forests. As a friend of ours says, where there's ... , there's trouble. He's a plaintiff attorney, and he's right. Attorneys and consultants in E&O cases search for tracks': paper trails (or lack of such) . And problems invariably begin with the absence of a system. A system is an established procedure for accomplishing designated tasks. It is goal-driven, and must have the dynamic quality of change. Let's begin with the engineering of a system tailored to the general business community. Goal-generated tasks that business have in common include the development of products and/or ... Editor , Roy Phillips This content has not been rated yet. E&O LEGAL ACTIONS: THE AGENCY NEMESIS by Roy L. Phillips, CIC, CPIA and Dan R. King, CPIA This article addresses an insurance agency's the most common practices that lead to Errors and Omission actions filed in court. Our information comes from our experience as principals in an agency and as consultants retained to review actions filed against fellow agents. As principals, we are familiar with early-morning anxieties about coverage questions. Without that history of nausea, ...