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... quality problems encompasses everything from complaints by one or two employees to episodes in which entire facilities are shut down and evacuated until the events are investigated and problems corrected. Complaints are often of a subjective, non-specific nature and are associated with periods of occupancy. These symptoms often disappear when the employee leaves the workplace. They include headache, dizziness, nausea, tiredness, lack of concentration, and eye, nose, and throat irritation. In approximately 500 indoor air quality investigations in the last decade, the National Institute for Occupational Safety and Health (NIOSH) found that the primary sources of indoor air quality problems are: inadequate ventilation, 52%; contamination from inside the building, 16%; contamination from outside the building, 10%; microbial contamination, 5%; contamination from building fabric, 4%; and unknown sources, 13% . TYPES OF BUILDING PROBLEMS Employee complaints can be caused by two types of building problems: sick or tight building syndrome and building-related illnesses. Sick Building Syndrome is a condition associated with complaints of discomfort including headache; nausea; dizziness; dermatitis; eye, nose, throat, and respiratory irritation; coughing; difficulty concentrating; sensitivity to odors; muscle pain; and fatigue. The specific causes of the symptoms are often not known but sometimes are attributed to the effects of a combination of substances or individual susceptibility to low concentrations of contaminants. The symptoms are associated with periods of occupancy and often disappear after the worker leaves the worksite. Building-Related Illnesses are those for which there is a clinically defined illness of known etiology. They include infections ...

... to today's companies. As the workforce ages and changes, we're going to have less available talent than ever. Given future economic uncertainty, more and more of the available talent will opt out to work for themselves. All Articles by Don Phin Comments (0 ) Leadership: It Doesn'T Fit Anymore! This content has not been rated yet. CompleteMarkets Editor , Michael Manes 6/19/2015 12:00:00 AM Every year sometime after Thanksgiving, my clothes shrink. My newest suit coat no longer buttons, and the pleats of the pants pull tight. This is confusing, because in my mind's eye, I'm still the lean, mean, fighting machine who completed Army basic training in 1971. The truth is that my clothes are the same size, but the body the fabric must cover has grown and reshaped. All Articles by CompleteMarkets Editor Comments (0 ) x No Thanks Loading.. Loading.. x No Thanks Loading.. ...

... PM IS YOUR AGENCY SENDING THE RIGHT SIGNALS? by Emily Huling When was the last time you viewed your agency, either by phone or in person, as if you had never done business before? If you're.. All Articles by CompleteMarkets Editor Comments (0 ) Leadership: It Doesn'T Fit Anymore! This content has not been rated yet. CompleteMarkets Editor , Michael Manes 6/19/2015 12:00:00 AM Every year sometime after Thanksgiving, my clothes shrink. My newest suit coat no longer buttons, and the pleats of the pants pull tight. This is confusing, because in my mind's eye, I'm still the lean, mean, fighting machine who completed Army basic training in 1971. The truth is that my clothes are the same size, but the body the fabric must cover has grown and reshaped. All Articles by CompleteMarkets Editor Comments (0 ) Sample List Of Desired Behavior This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:39:13 PM SAMPLE LIST OF DESIRED BEHAVIOR How to Be An Excellent Employee 1. Understand that all relationships require trust, direction, communication and commitment to be successful. 2. K.. All Articles by CompleteMarkets Editor Comments (0 ) Small Things That Make Customers Feel Good This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:38:56 PM SMALL THINGS THAT MAKE CUSTOMERS FEEL GOOD Writing in Business Marketing, Kenneth Tupper, president, Revelle International, Miami, provides succinct tips about how to show customers you care about th.. All Articles ...

... Jeff Ranf 9/2 /2014 12:00:00 AM Service seems to be a catch-all word for whatever seems to be lacking in our agencies. Most of us have identified service areas as most important.. All Articles by CompleteMarkets Editor Comments (0 ) Leadership: It Doesn'T Fit Anymore! This content has not been rated yet. CompleteMarkets Editor , Michael Manes 6/19/2015 12:00:00 AM Every year sometime after Thanksgiving, my clothes shrink. My newest suit coat no longer buttons, and the pleats of the pants pull tight. This is confusing, because in my mind's eye, I'm still the lean, mean, fighting machine who completed Army basic training in 1971. The truth is that my clothes are the same size, but the body the fabric must cover has grown and reshaped. All Articles by CompleteMarkets Editor Comments (0 ) 1 2 3 x No Thanks Loading.. Loading.. x No Thanks Loading.. ...

... ) How To Pass The Reins This content has not been rated yet. CompleteMarkets Editor , Sharon Cunningham 4/30/2013 12:00:00 AM HOW TO PASS THE REINS by Sharon Cunningham Ron Hort.. All Articles by CompleteMarkets Editor Comments (0 ) Leadership: It Doesn'T Fit Anymore! This content has not been rated yet. CompleteMarkets Editor , Michael Manes 6/19/2015 12:00:00 AM Every year sometime after Thanksgiving, my clothes shrink. My newest suit coat no longer buttons, and the pleats of the pants pull tight. This is confusing, because in my mind's eye, I'm still the lean, mean, fighting machine who completed Army basic training in 1971. The truth is that my clothes are the same size, but the body the fabric must cover has grown and reshaped. All Articles by CompleteMarkets Editor Comments (0 ) Perpetuation Planning: Why? How? This content has not been rated yet. Al Diamond , CompleteMarkets Editor 4/30/2013 12:00:00 AM PERPETUATION PLANNING: WHY? HOW? by Al Diamond Make perpetuation planning a normal part of managing your agency. Perpetuation planning. What a morbid thought! It means youre going.. All Articles by Al Diamond Comments (0 ) The Mixed-Perpetuation Sandwich: Inserting A Non-Family Layer This content has not been rated yet. CompleteMarkets Editor , Brian Burke 4/30/2013 12:00:00 AM THE MIXED-PERPETUATION SANDWICH: INSERTING A NON-FAMILY LAYER by Brian Burke Discussions about the perpetuation of family-owned agencies often assume that the offspring always bu.. All ...

... take to be an effective leader? How have the principles of leadership evolved? Mike Manes, with a little help from his friends, provides multiple perspectives on the roles that leaders must play in order to win. All Articles by CompleteMarkets Editor Comments (0 ) Leadership: It Doesn'T Fit Anymore! This content has not been rated yet. CompleteMarkets Editor , Michael Manes 6/19/2015 12:00:00 AM Every year sometime after Thanksgiving, my clothes shrink. My newest suit coat no longer buttons, and the pleats of the pants pull tight. This is confusing, because in my mind's eye, I'm still the lean, mean, fighting machine who completed Army basic training in 1971. The truth is that my clothes are the same size, but the body the fabric must cover has grown and reshaped. All Articles by CompleteMarkets Editor Comments (0 ) 1 2 x No Thanks Loading.. Loading.. x No Thanks Loading.. ...

... take to be an effective leader? How have the principles of leadership evolved? Mike Manes, with a little help from his friends, provides multiple perspectives on the roles that leaders must play in order to win. All Articles by CompleteMarkets Editor Comments (0 ) Leadership: It Doesn'T Fit Anymore! This content has not been rated yet. CompleteMarkets Editor , Michael Manes 6/19/2015 12:00:00 AM Every year sometime after Thanksgiving, my clothes shrink. My newest suit coat no longer buttons, and the pleats of the pants pull tight. This is confusing, because in my mind's eye, I'm still the lean, mean, fighting machine who completed Army basic training in 1971. The truth is that my clothes are the same size, but the body the fabric must cover has grown and reshaped. All Articles by CompleteMarkets Editor Comments (0 ) x No Thanks Loading.. Loading.. x No Thanks Loading.. ...

... to your website/blog, social sites, etc. 5. Email Marketing - without a doubt, this form of communication remains the most effective way to engage and energize your marketing efforts. You can support email marketing with phone marketing, text marketing and fax marketing (state and federal regulations permitting), but this is a key fundamental to your agency's success. The complexities abound - deliverability, gathering email addresses, spam filters, content and so on, but if you cannot figure out how to make this effort a cornerstone of your marketing and communications, you are going to find the going pretty tough indeed. You may want to read a fairly comprehensive article I wrote on Email Marketing here . So, in summary, these 5 modern fundamentals, if properly employed and are the fabric of your daily playbook, then you will find it much easier to hit those birdies and pars and post those great scores for yourself (individually) and for the agency as a team effort. Without these sound fundamentals, things become pretty difficult, taking the joy out of the game and negatively impacting those rewards. : -) Adrian Holloway is president & CEO of INSOMIS Corp, parent company of CompleteMarkets.com, Insurance Marketing & Management Services, and TransformerMarketing.com. Adrian is the named inventor of multiple technology patents and has been published online and in industry journals such as Rough Notes Magazine. Adrian and his talented team are committed to providing value and support to all insurance industry professionals. Login or Register (for FREE) to gain access to thousands of other great articles. Need more reasons ...

... AND SEE HOW YOU'RE DOING by John Graham All marketers are liars. Because we're all marketers of one thing or another, we're all liars. To give proper credit, Seth Godin, the provocative business pundit, started it with his book, All Marketers are Liars. As the syllogism makes perfectly clear, he was 100% on the mark. This isn't an indictment of P&G , BofA, Chrysler, Goldman Sachs, McDonalds, or any other organization, big or small. There are probably more liars on LinkedIn, Facebook, and any of the other social media, where tens of millions of self-marketers have a feast day making claims that wouldn't stand up before a sixth grade class. As a recent USA Today noted, some 70% of self-marketers admit to doing some "fabricating" with their countless unsupportable claims, as they do their best to "sell" their product. This, of course, doesn't take into account the desperately doctored job applications, resumes and college applications, but it does include at least a few U.S Presidents and a rather long list of Members of Congress. Even though Godin was on to something significant, he changed the title (but not another word) of the latest edition of his book. It's now, All Marketers Tell Stories. We're all marketers and we tell some whoppers that make us feel better about ourselves, give us an advantage, or enhance our image. At the same time, the Internet gives us opportunities ad nauseam to "tell stories." However, this is neither a defect nor the downfall of ...

... hazards. The devices should be selected to fit the specific task. Rubber is considered the best material for insulating gloves and sleeves, and must conform to ANSI standards (copies of which are available from ANSI, 1430 Broadway, New York, NY 10018) . TORSO PROTECTION There's no part of your anatomy you want to protect more than the torso, because without it, you're nothing. Many hazards can threaten the torso: heat, splashes from hot metals and liquids, impacts, cuts, acids, and radiation. A variety of protective clothing is available: vests, jackets, aprons, coveralls, and full body suits. Fire-retardant wool and specially treated cotton clothing items are comfortable, and they adapt well to a variety of workplace temperatures. Other types of protection include leather, rubberized fabrics, and disposable suits. RESPIRATOR PROTECTION OSHA has requirements for respirators to control occupational diseases caused by breathing air contaminated with harmful dusts, fogs, fumes, mists, gases, smokes, sprays, and vapors. Information is available under the title of Respirator Protection (29 CFR 1910.134) . Proper selection of respirators should be made according to the guidance of ANSI Practices for Respiratory Protection. WARNING Remember: Using personal protective equipment requires hazard awareness and training on the part of the user. Employees must be aware that the equipment alone does not eliminate the hazard. If the equipment fails, exposure will occur. OSHA standards require employers to furnish and require employees to use suitable protective equipment where there is a reasonable probability' that injury can be prevented by such equipment. The standards also set ...