https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/2242/LESSONS-I%E2%80%99VE-LEARNED-IN-CRISIS-MANAGEMENT/
... becomes readily apparent. A written protocol affords a company the luxury of being proactive during a crisis rather than reactive — a disparity that can have a major impact on a firm's reputation and bottom line. In the event of an employee injury or fatality, notify their family as soon as possible. I've worked with many companies that have chosen to hold off on notifying the family until the injured person arrives at a medical facility and a doctor has assessed their injuries. My experience has shown this to be a major error in judgment ... articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Lessons I'Ve Learned In Crisis Management 4/30/2013 10:44:59 PM by CompleteMarkets Editor , Janine Reid This content has not been rated yet. LESSONS I'VE LEARNED IN CRISIS MANAGEMENT By Janine Reid It's not a question of if, but when, your company will experience ... Your employees are one of your most important audiences. Employees can be a tremendous asset, or liability, during a crisis. Consistent communication is essential because your employees are a direct link to your other audiences. Be sure to keep them informed on the situation and counseled on what they can, and cannot, say. If you don't, they'll come up with something on their own that might not be in your best interest. The rumor mill will be in full production during a crisis, so there's no need to make ...
https://completemarkets.com/Article/article-post/2242/LESSONS-I%E2%80%99VE-LEARNED-IN-CRISIS-MANAGEMENT/
... injury or fatality, notify their family as soon as possible. I’ve worke...Do when the Sky Starts Falling' and 'Crisis Management Planning and Media Rela...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/2244/Witness-To-A-Tragic-Accident-What-You-See-Can-Hurt-You/
... wood-but realize that it can happen to you or someone you know. Working in an insurance agency, you undoubtedly have customers that will suffer, or at least witness, tragic accidents. How can you help them deal with this trauma? If it's you, a family member, or an employee who have experienced a dire event, how can you surmount the stressful reaction and resume a productive, happy life? TYPICAL RESPONSE TO STRESS People who witness a tragic accident have a wide variety of reactions. About 10 years ago, ... employees. Many companies have brought in a stress counselor to speak to their employees about the incident and some of the residual effects to expect. This counseling brings a great deal of comfort to the company and facilitates an internal support system that will see people through the crisis. You can't force counseling on anyone, of course. It's the prerogative of a witness to take advantage of the offer of counseling-but it's the company's responsibility to make the offer. A witness who refuses counseling should at least be offered a ride home, since ... a vehicle in a highly charged emotional state is dangerous. The purpose of critical-incidence stress counseling is to return the witness to a normal personal life and a productive professional life as quickly as possible. The rewards of this type of counseling are felt by both the employee and the company. What's more, a client who has received your advice to see a good counselor-or a referral to one-will always remember your agency's caring and helpfulness. Far from being an extra, counseling is the right thing at a bad time. Janine Reid is ...
https://completemarkets.com/Article/article-post/1022/CRISIS-MANAGEMENT-PLAN-PROCEDURES/
...vival behavior Concerns for family safety, security, and survival ...
https://completemarkets.com/Article/article-post/2136/LOOKING-TO-INSURE-SOCIAL-SERVICES-AGENCIES/
...perations such as the United Way, Family Services, Girl Scouts and various cer...carrier. If these services include counseling, be aware that this includes a w...
https://completemarkets.com/Article/article-post/850/14-Proven-Ways-To-Waste-Your-Marketing-Dollars/
...ive impact on customers?
Once the crisis passes, marketing is back on the shel...
https://completemarkets.com/Article/article-post/258/Two-Fundamental-Challenges-For-Agencies/
... a problem can easily result in a crisis. As the ad for the transmission serv...