https://completemarkets.com/Article/article-post/392/Keeping-Ahead-Vs-Keeping-Up/
...10 years ago, telemarketing sales centers were being extolled as the greatest ...
https://completemarkets.com/Article/article-post/1980/AND-KARNACK-SAYS-%E2%80%A6/
...ance to the agency (revenue size, centers of influence, and so forth). This ye... Identify centers of influence and VIP accounts for...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/tag/senior-management/
... and wait for the answer, ask the next question and wait again. All Articles by CompleteMarkets Editor Comments (0 ) Communicating With The Media This content has not been rated yet. CompleteMarkets Editor , Sally Praskey 4/30/2013 10:44:59 PM COMMUNICATING WITH THE MEDIA by Sally Praskey Reporters are like alligators; you don't have to love them, but you DO have to feed them. Steven Poole, director of corporate communications, .. All Articles by CompleteMarkets Editor Comments (0 ) CRM Or Marketing? This content has not been rated yet. CompleteMarkets Editor , Patricia Czech 4/30/2013 12:00:00 AM CRM OR MARKETING? by Patricia Czech Customer relationship management is a broad term that includes everything from call center routers to complex analytics, and ... allocations and d.. All Articles by CompleteMarkets Editor Comments (0 ) Key Automation Practices Lead To E&O Protection This content has not been rated yet. CompleteMarkets Editor , Jack Fries 4/30/2013 12:00:00 AM Nearly all agency systems and procedures revolve around the use of Agency Management Systems and other third-party software. Proper training and usage of these systems will result in reducing Errors and Omissions losses. There are nine steps that an agency should take. All Articles by CompleteMarkets Editor Comments (0 ) Post-Deal Integration With Banks: Challenges And Opportunities This content has not been rated yet. CompleteMarkets Editor , Robert Smith 4/30/2013 10:46:13 PM POST-DEAL INTEGRATION WITH BANKS: CHALLENGES AND OPPORTUNITIES by Robbie Smith The acquisition of independent insurance agencies by ...
https://completemarkets.com/Article/article-post/90/Spreadsheet-Business-Equation/
...some carriers take more 'care and feeding' than others. Do they drain more fro...
https://completemarkets.com/Article/article-post/2805/Insurtech-Leaders-Say-AI-Has-a-Data-Problem/
...up with garbage outputs if what's feeding those tools is messy.
What "Clean, G...
https://completemarkets.com/Article/article-post/629/Motivation-Getting-Off-The-Treadmill/
...r associations (clusters, service centers, virtual insurance agencies, and so ...
https://completemarkets.com/Article/article-post/1637/SALES-MARKETING-MODULE-IV/
...ls and other lead sources such as centers of influence (more about these later...te. Miscellaneous List Sources Centers of influence: Many influential pe...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/1980/AND-KARNACK-SAYS-%E2%80%A6/
... year. Although most companies aren't aggressively expanding their agency plans, good carriers are still looking for quality over quantity. Can your agency offer them a distribution outlet that will provide a flow of business they want to write? And what about the markets you've been wondering if you should keep? It might sound like a contradiction to say you should get rid of carriers, but you can't afford to feed markets that aren't long-term players in the types of business you're best at. Look at your staff. Do you have the sales and service capacity you need? Can your salespeople sell value rather than price? Are your account managers providing quality customer service, or are they already spread too thin? Will they have the capacity to assimilate the additional remarketing that'll be required? Are there ... Your staff is already seeing the pricing trends. Even though they might need some help organizing their thoughts about it, they can help you identify your most competitive markets and your biggest problems. Look at your customers. Are there particular customer segments that'll be most affected by pricing and placement problems? Many agencies already rank their customers based on their importance to the agency (revenue size, centers of influence, and so forth) . This year you should also rank your customers based on the impact of the marketplace — pricing increases and problems finding coverage. Don't overlook Personal Lines. The impact of losing any one account might not be as great as losing one of your large Commercial accounts. But in our experience Personal Lines is generally profitable business that you want to keep. It's ...
https://completemarkets.com/Article/article-post/1012/EVALUATING-BANK-OPPORTUNITIES/
... , and grandfathered bank holding companies that have been selling Property/Casualty coverages for years may decide that they no longer want to be bothered with something that produces such a low return on equity. A number of these books are heavy in Homeowners, Farmowners, and Fire policies, since most of the accounts came from mortgage customers and were never expanded. Agencies anxious to get more premium dollars to feed their companies can find a wealth of additional sales opportunities in these monoline books. They can also land some significant rollover bonuses with their carriers by consolidating the small chunks of premium that the bank agency has routinely placed with county mutuals. By either buying or agreeing to manage the bank agency's expirations, a local agency can tap into this sales potential, ride on the coattails of the bank's credibility ... write insurance for every single bank client. There must be no more than three insurance companies involved and preferably only one that will give you a consistency agreement so that you don't have go searching for a new carrier every year. The company should have an 800 number for direct claim reporting and routine servicing. It might even be worth giving up a couple of points of commission to use their service center. There should be complete upload and download as well as online quoting and policy issuance. Premium payments should be through automatic account debit or via credit or debit card. If the agency maintains the servicing duties, the service reps should take calls as first available' rather than having actual account assigned to them. Sales should also be handled as efficiently as possible. Alert bank customers to the ...