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... our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back A Practical Guide For Re-Engineering Your Agency 4/30/2013 12:00:00 AM by CompleteMarkets Editor , David Stambaugh This content has not been rated yet. Call it whatever you like-re-engineering, ... the ownership. This step gives the organization focus and direction. It gives purpose to the entire team's work. If they know the expected outcomes of their work, they are more likely to take a personal interest in its attainment. CREATING THE IDEAL OPERATING MODEL Most planners ride into the future facing the past. It's like trying to drive a train from its caboose, ' says Russell Ackoff, Professor of Systems Sciences at the Wharton School . Do not try to solve problems or improve processes. Instead to create a totally new ... an Ideal Operating Model. This is the way the agency would operate if it weren't encumbered with self-imposed constraints (paradigms) real or perceived. The goal is to create a model that shrinks cycle times from weeks to days, to reduce multiple processing steps to an essential few, to maximize the use of automated systems, to eliminate unnecessary paper, and to increase the company's capacity to provide flexible, customer-driven products and services at less expense. To unleash the power of the new technologies, revolutionary reconception of the entire organization system-tasks ...