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...country in the world (except for flights from the US). A lost passport will b... the country and to cover emergency flight home if necessary.

...their everyday lives. On a recent flight, I was talking with my seatmate about...the visitor’s point of view. Avoid “insurance-speak.” Keep information on...

...rs. People whose plan calls for a flight out of the city might be unable to ge...

... was barred from his honest claim because his records were found to be fraudulent? Is a sin' of omission-a failure to reveal the whole truth-as bad as a sin of commission (outright lying)? You'll know the answer to this if you imagine yourself on a flight to Tahiti. The pilot suddenly says over the intercom, Oh, by the way, when we took off, I omitted to tell you that we don't have enough fuel to make it another five miles. The fact that the pilot never outright lied to you ... then everyone suffers-including the honest people (whose ranks would not include you) . On the Personal Lines side, when giving an Auto underwriter a prospect's claim history, you may want to omit mentioning a fender-bender that happened two years ago. You fear that mentioning the accident might raise the rate, driving the prospect to another agency. Well, swallow that fear and do the honest thing. Aside from the immorality of lying, how would you feel if, in the event of an accident, your client was barred from his ... good to brush up on ethical issues. Ethics is the study of morals as they relate to conduct. It's the science, one might say, of honesty. CSRs are particularly vulnerable to ethical pressures. They must deal with the company on one hand and the insurance consumer on the other, each party jockeying to get the most advantageous deal possible. CSRs tread a tightrope as they mediate these transactions. When does client advocacy cross over into defrauding a company? When does representing a company turn into strong-arming a consumer? Here ...

...to understand-and whose whims and flights of fancy you're rewarded for predict...