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https://completemarkets.com/Article/article-post/959/CENTRALIZING-CUSTOMER-SERVICE/
...an hour about the weather or the football game as they gave the information ab...hat and will find other ways to buy insurance. The late Carol Hammes, princ...

https://completemarkets.com/Article/article-post/637/Intelligence-And-Marketing/
...rs (the gold rush crowd, not the football team), but did you realize that a sm... type if they desire those lines of insurance. The smart agents perform their ...

https://completemarkets.com/Article/article-post/2385/Would-Your-Agency-Impress-Vince-Lombardi/
...egy between championship caliber football teams and Best Practices insurance a...m to play defense. Producers are an insurance agency’s Impact Players. Every N...

https://completemarkets.com/Article/article-post/177/Are-Antiquated-Phrases-Hurting-Your-Business/
...ve forwarded. You're not playing football! Use 'sent.' Please note ...

https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/2385/Would-Your-Agency-Impress-Vince-Lombardi/
... /Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Would Your Agency Impress Vince Lombardi?4/30/2013 12:00:00 AM by CompleteMarkets Editor , Kevin Stipe This content has not been rated yet. Whether you watch the Super Bowl for the competitive drama or just for the commercials, Kevin Stipe asks you to consider these three similarities in strategy between championship caliber football teams and Best Practices insurance agencies. Although the Super Bowl will be the most widely viewed sporting event of the year, not everybody appreciates the sport of football. George Will, a lover of baseball, notes that "Football combines two of the worst things in American life: It's violence punctuated by committee meetings." Regardless of whether you find yourself watching the Super Bowl for the competitive ... or just for the commercials, you might consider these three similarities in strategy between championship caliber football teams and Best Practices insurance agencies. 1. Solid defense is necessary for success, but it can't win championships by itself. Every year there are examples of teams that are great at keeping their opponent from scoring, but then lack the ability to score themselves. Insurance agencies are no different. An agency's defense is its customer service. Many agencies we encounter possess a world-class defense, with client retention rates in the mid-to-high 90s. These are agencies with well trained, technically astute professionals who rarely allow a competitor to take away a client. But in terms of offense — which, for an agency, means proactive new business development — they don't know how to score. Sure, they can ...

https://completemarkets.com/Article/article-post/257/What-Business-Are-You-Really-In/
...ching Sunday sports (especially football and NASCAR), fishing, golf, and a wi...aradigm shift in focus from selling insurance to helping clients protect all ...

https://completemarkets.com/Article/article-post/211/The-Key-To-Profitability/
...ion, nor did he become a regular football carrier. This can be related to agen...uestioning why a customer is buying insurance and why they are buying it from ...

https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/257/What-Business-Are-You-Really-In/
... Business Administration seminar a few years back, I met a minister who had concluded that his business was not just saving souls, but entertaining minds by drawing more people to his church. His goal was the creation of a marketing plan to convince people that attending his church would be more beneficial and enjoyable for their eyes, ears, bodies and souls than channel surfing, watching Sunday sports (especially football and NASCAR), fishing, golf, and a wide variety of other weekend activities. What business are you in? As these examples show, the answer might be far from obvious. If you believe that you're selling insurance, ' prepare your agency for a slow demise. Traditional P/C coverages are becoming less and less important by the day. According to some estimates, almost ... and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back What Business Are You Really In?4/30/2013 12:00:00 AM by CompleteMarkets Editor , Chris Burand This content has not been rated yet. What business are you in? Examine this question carefully in this document by Chris Burand. A paradigm shift in focus from selling insurance to helping clients protect all their assets, especially their most critical ones, will be a shock to many agencies and insurers. But for those who accept this challenge, the future holds great opportunities! Herb Kelleher, former CEO of Southwest Airlines, one of the best-managed companies in the U.S., once stated that Southwest is in the people transportation business, not the airline business. His distinction ...

https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/tag/kevin-stipe/
... vehicle in this document. All Articles by CompleteMarkets Editor Comments (0 ) Would Your Agency Impress Vince Lombardi? This content has not been rated yet. CompleteMarkets Editor , Kevin Stipe 4/30/2013 12:00:00 AM Whether you watch the Super Bowl for the competitive drama or just for the commercials, Kevin Stipe asks you to consider these three similarities in strategy between championship caliber football teams and Best Practices insurance agencies. All Articles by CompleteMarkets Editor Comments (0 ) x No Thanks Loading.. Loading.. x No Thanks Loading.. ...

https://completemarkets.com/Article/article-post/2037/WHEN-YOUR-CUSTOMERS-COME-CALLING-DONT-UNDERVALUE-YOUR-RECEPTIONIST/
...rback on your telephone football team. It's important that they begin... management consulting firm for the insurance industry. Phaze II ...