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...ost common practices that lead to Errors and Omission actions filed in court. ...nt is that it should exist. Innovation and creativity have no place in the she...

... to perform' for the insured; and 5. An expert witness who unravels the allegations of the plaintiff when things go wrong. Just what is a systemic operational plan? The vast quantities of paper from insurance agencies alone must account for the depletion of our national forests. As a friend of ours says, where there's paper, there's trouble. He's a plaintiff attorney, and he's right. Attorneys and consultants in E&O cases search for tracks': paper trails (or lack of such) . And problems invariably ... Editor , Roy Phillips This content has not been rated yet. E&O LEGAL ACTIONS: THE AGENCY NEMESIS by Roy L. Phillips, CIC, CPIA and Dan R. King, CPIA This article addresses an insurance agency's the most common practices that lead to Errors and Omission actions filed in court. Our information comes from our experience as principals in an agency and as consultants retained to review actions filed against fellow agents. As principals, we are familiar with early-morning anxieties about coverage questions. Without that history of nausea, ... have no credence in our consulting efforts in the face of E&O allegations. As consultants retained by E&O carriers, we are charged with the discovery of What actually happened? ' Attorneys for plaintiff and defendant attempt to describe the outrageous conduct that led to the damages. Our client is usually the agent (defendant), although we have represented the interest of the insured and the carrier in dozens of cases in the last 10 years. Our job is to wade through the rhetoric of legal jousting in an attempt to ...