https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/719/The-Impact-Of-Customer-Care-On-E-O/
... provide true customer service, which I define as "recognizing and addressing a customer's needs." The losses also come from failure to upgrade coverage (Homeowners 3 to Homeowners 5) . Many of these high-valued homes had not had an appraisal, or even an inspection, in years and were woefully underinsured. Finally, as you would imagine, most of the claimants lacked proper coverage for jewelry, furs, silverware, fine arts, etc. Such failures can cost agents dearly. Deductibles for E&O are high and because most Personal Lines agents tend to write in a local area, they will have multiple losses. What's more, if the E&O carrier finds a pattern of sloppy procedures, it might not renew coverage, or at least raise premiums and deductibles. There's never ... good time for a tragedy like this, but today is probably the worst time for any agency seeking economical E&O coverage. Premiums are skyrocketing. Worst of all, losses such as the Oakland disaster could be prevented if agents do the job for which they're paid and trained. For years, agents have been receiving commissions on Personal Lines renewals and not contacting their customers to conduct an annual exposure and coverage review. In many agencies, the CSRs just compare the continuation policy to the expiring contract, look at the pricing, and then file it away. What can you do to prevent this type of loss? First, you need to write and implement a workflow manual that incorporates proper procedures and accountability. The manual should include forms and form letters to be used by agency personnel ...
https://completemarkets.com/Article/article-post/1324/GENERAL-CUSTOMER-QUESTIONNAIRE/
...rested, our office will be happy to furnish you with a household goods invento...jewelry, watches, necklaces, gems, and furs. $500 on boats, motors, and t...
https://completemarkets.com/Article/article-post/719/The-Impact-Of-Customer-Care-On-E-O/
...acked proper coverage for jewelry, furs, silverware, fine arts, etc.
Such fa...
https://completemarkets.com/Article/article-post/2156/E-O-LEGAL-ACTIONS-THE-AGENCY-NEMESIS/
...o find appropriate coverage for his fur-cleaning firm. Unfortunately, the agen... its companion files for each account. Furthermore, any and all forms that com...
https://completemarkets.com/Article/article-post/2149/DOING-YOUR-DUTY-PROFESSIONAL-CONDUCT-E-O-AND-YOU/
... find appropriate coverage for his fur-cleaning firm. Unfortunately, the agen...es with cleaning and storing valuable fur items. Result: Finding for the plai...