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https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/1084/CUSTOMER-SERVICE-THE-WOW-FACTOR/
... Just take the disk and read from the screen. Wow! Last year I bought a fruit basket for someone else from Harry and David, a catalog retailer that sells gourmet food through the mail. One day the mail came and I was surprised to find a gift box from Harry and David. I couldn't wait to find out who had sent me this delicious box of chocolate truffles. Surprise! It was a gift from Harry and David saying thank-you for doing business with them. Wow! I received a phone call from ... even better. The owner of the dealership knew I was surprising my wife with the car. He called the next day, on a Sunday, to see how she liked the surprise. Wow! A few days later we received a thank-you note and a fruit basket. Wow! Recently my wife and I went out to eat at a nice restaurant. Even though we'd ordered a salad and main course, the waiter thought that we should have an appetizer. He brought us each a sample of three appetizers. He said ... . He knew the stereo system would be good, but he didn't think it would "blow him away." This was simply a surprise bonus. Wow! Bill Gates wrote a book on the future of technology, The Road Ahead. Surprise ! The book included a CD that contained the entire book and more, ready to be popped into your nearest computer. After all, if Gates predicts that books on CD-ROM will be the norm in the future, shouldn't his book "practice what it preaches"? If you ...
https://completemarkets.com/Article/article-post/1084/CUSTOMER-SERVICE-THE-WOW-FACTOR/
...came and I was surprised to find a gift box from Harry and David. I couldn't w...hocolate truffles. Surprise! It was a gift from Harry and David saying thank-y...