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... Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back The Agency "X-Factor"4/30/2013 12:00:00 AM by Al Diamond , CompleteMarkets Editor This content has not been rated yet. Why some agencies struggle to succeed, while others glide to success. It seems that we constantly ask ourselves as consultants why some agencies we visit seem to struggle for every achievement and find roadblocks at every turn, while others seem to flow through problems and issues to continuous success. No, the agency owners are not without problems and issues, but they never become monumental. They are simply encountered, addressed, and forgotten. The difference between the strugglers' and the gliders' appears to be the same as we encountered in our own youth and with our children as they were growing up. Some children struggle to achieve every success in school, while others seem to glide through their academic life with some failures, but mostly successes. Our strugglers were frustrated and angry at our gliders but could never understand why they seemed to get it' so easily, while they found every course and class a problem. The difference between the strugglers and the gliders comprises the x-factor that determines how easily success comes to either students or business people. We began listing the x-factors some years ago, and feel we have a good grasp on them and can now pass them on. Gliders are willing and open to experimentation. They are willing to risk capital on new avenues ...

...between the 'strugglers' and the 'gliders' appears to be the same as we encoun...r to come out, begin acting like the gliders rather than the strugglers. Self-...