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... for employees, businesses must provide for the safety of the public. Who Is The Public'? This may include customers, delivery persons, subcontractors, and even, in some interpretations, trespassers and robbers. The ADA requires businesses to provide a safe environment for handicapped persons as well. Attempts have been made to broaden the term handicapped' to include persons who don't understand the language; persons with mental illness; and persons with unanticipated, unrelated illnesses such as stroke victims. Babies and children (reduced size, age-limited individuals ... identified, and loitering in these areas prohibited. 4. Provide emergency response and safety information. Not only should information on what to do in the event of fire, earthquake, or other disaster be posted, it should be in an understandable form. 5. Train employees in interfacing with the public. Employees who interface with the public should be trained in responding to the needs, actions, and frustrations of the public. They are the first line of interface. They may be required to explain and enforce public safety rules ... Additionally, they may be faced with dangerous public actions and activities. Potential problems should be identified and appropriate responses planned. 6. Modify public areas for increased safety. This may include guardrails, fences, and other barriers. An important area for analysis and correction of potential problems is vehicle areas such as driveways, parking lots, etc. PUBLIC SAFETY AND VIOLENCE PREVENTION 1. PURPOSE 1.1 The purpose of public safety policies and procedures is to protect the public from exposure to potentially dangerous environments. 1.2 Safety warnings are provided to ...

... provide a safe environment for handicapped persons as well. Attempts have been made to broaden the term 'handicapped' to include persons who don't unde...ce and insurrection, etc. Employee training should be documented on individual or group training forms. These forms include: Date: Trainee: Trainer: Date of training : Date Next Training : Hours of training : Special skills : Nature of training: Remarks: Accepted by (Safety M...

...to discuss from an education and training perspective. Second, in addition to... members are available for in-house training or consulting. For contact inform...

...ial instructions for evacuating handicapped and non-English-speaking employees...

... Lost — including reasons and solutions. Renewals Retained — evaluate account development effectiveness. Renewals Lost — including reasons and solutions. Progress on Agency Business Plan — goals and benchmarks. Latest Company Developments — this is where you get updates on the latest company marketing rep golf handicaps. Current Competition — what's going on with primary competitors and their programs. Internal Procedures — discussion of agency procedures (manual) changes. Monthly staff suggestions — could include (as per Steve Waterhouse ): What new products or services should we be offering? ... CONCLUSION With regard to technical issues, I'd recommend having all CSRs, producers, owners, and other technical staff (e.g., claims) subscribe to our free bi-weekly email newsletter, The VUpoint. This newsletter provides some excellent topics to discuss from an education and training perspective. Second, in addition to having an agenda that's appropriate to your agency, it's critical to implement effective meeting techniques to make each meeting as productive as possible. Here are some tips on running successful meetings. Meeting Caveats: If you think a meeting ... be a waste of time, don't go (if that's possible); but if you must go, make sure that it won't be a waste of time for you. Remember that an unproductive one-hour meeting of eight people wastes the equivalent of an entire day. Valid Reasons for Meetings Meetings should only be scheduled when: Group decision-making/problem-solving is essential and results expected. Information must be shared and feedback is desirable. Responsibilities must be clarified when coordination is needed. Staff suggestions and grievances need to be discussed. Prerequisites and ...

... . These include students, parents of young children, writers, actors, and others who need jobs with flexible or "off" hours while they have other responsibilities. Another good resource: The low mobility of this type of job is often ideal for a physically handicapped person. In short, your best bet is to look for personality traits and qualities- not an impressive sales history. Find candidates who are good communicators, sound good over the phone, and can appreciate the benefits that the position offers. Conducting the Interview ... your telephone sales or marketing skills and experience: INTERVIEW IMPACT On a scale of one to ten, how does this candidate impress you? POOR AVERAGE EXCELLENT Intelligence Voice Sales Skills Communication Skills Overall Impact IN-PERSON INTERVIEW? Use the space below to record any additional comments. TRAINING: SUCCESSFUL SALES TECHNIQUES Sales work is intensive, and none more so than telephone sales work. We recommend that your Sales Center staff spend no more than six hours each day on the phone; you may find that four hours is enough. While exciting and ... from existing customers or other staff members (such as your Life department) 2. Deed lists from county courthouses, which provide the value of a home; the owner's name, address, and phone number; and the date the deed was filed 3. Lead-generation programs from your carriers 4. Referrals from real estate brokers 5. Mailing lists from list brokers (see the section on "Expanding Your Marketing Efforts") 6. Criss-crossed directories ABOUT SCRIPTS AND ROLE-PLAYING The sample phone scripts below provide you with a number of different ...

... . These include students, parents of young children, writers, actors, and others who need jobs with flexible or "off" hours while they have other responsibilities. Another good resource: The low mobility of this type of job is often ideal for a physically handicapped person. In short, your best bet is to look for personality traits and qualities- not an impressive sales history. Find candidates who are good communicators, sound good over the phone, and can appreciate the benefits that the position offers. Conducting the Interview ... your telephone sales or marketing skills and experience: INTERVIEW IMPACT On a scale of one to ten, how does this candidate impress you? POOR AVERAGE EXCELLENT Intelligence Voice Sales Skills Communication Skills Overall Impact IN-PERSON INTERVIEW? Use the space below to record any additional comments. TRAINING: SUCCESSFUL SALES TECHNIQUES Sales work is intensive, and none more so than telephone sales work. We recommend that your Sales Center staff spend no more than six hours each day on the phone; you may find that four hours is enough. While exciting and ... from existing customers or other staff members (such as your Life department) 2. Deed lists from county courthouses, which provide the value of a home; the owner's name, address, and phone number; and the date the deed was filed 3. Lead-generation programs from your carriers 4. Referrals from real estate brokers 5. Mailing lists from list brokers (see the section on "Expanding Your Marketing Efforts") 6. Criss-crossed directories ABOUT SCRIPTS AND ROLE-PLAYING The sample phone scripts below provide you with a number of different ...

...is often ideal for a physically handicapped person. In short, your best bet i...your area. A good bet is one of the programs that the various phone companies ...