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Hotels And Motels - Customer Satisfaction
HOTELS AND MOTELS - CUSTOMER SATISFACTION D...ncy Name). We specialize in insuring hotels and motels - we know how much work goes into ...

Hotels And Motels - "Accidents Can Happen"
HOTELS AND MOTELS - 'ACCIDENTS CAN HAPPEN' ...ncy Name), we specialize in insuring hotels and motels. We know your business risks, and ...

... Old Fraud Returns This content has not been rated yet. CompleteMarkets Editor , Joel Volker 5/20/2013 12:00:00 AM GEM SCAM RECYCLED: AN OLD FRAUD RETURNS by Joel Volker Recycling isn't always a good thing. Here's an example of a form of recycling we hoped we'd never see again: An American broker recently con.. All Articles by CompleteMarkets Editor Comments (0 ) Hotels And Motels - Customer Satisfaction This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:38:09 PM HOTELS AND MOTELS - CUSTOMER SATISFACTION Dear (Customer Name): CUSTOMER SATISFACTION IS THE NAME OF THE GAME. We would bet that's the motto of the hotel and motel business. You're a h.. All Articles by CompleteMarkets Editor Comments (0 ) Outsource ... Management & Realize Reduced Costs This content has not been rated yet. CompleteMarkets Editor , Paul Di Stefano 4/30/2013 12:00:00 AM OUTSOURCED CLAIMS MANAGEMENT ONE WAY FOR AGENCIES AND CARRIERS TO REDUCE COSTS AND IMPROVE SERVICE by Paul Di Stefano and G. Edward Kalbaugh Within most agencies and insurance companies, cla.. All Articles by CompleteMarkets Editor Comments (0 ) Self-Insurance This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:37:10 PM SELF-INSURANCE Dear (Customer Name): IF YOU WANT SOMETHING DONE RIGHT .. .. you've got to do it yourself. So goes the old adage, and today many businesspeople feel this way about prote.. All Articles by CompleteMarkets Editor Comments (0 ) 1 2 x No Thanks Loading.. ...

... ) Contingent Business Interruption This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:37:10 PM CONTINGENT BUSINESS INTERRUPTION Dear (Customer Name): Maybe you're located in a prime spot - right near a large supermarket that draws a crowd. They come to shop there, then they head over to you .. All Articles by CompleteMarkets Editor Comments (0 ) Hotels And Motels - "Accidents Can Happen" This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:38:09 PM HOTELS AND MOTELS - ACCIDENTS CAN HAPPEN' UNFORTUNATELY, ACCIDENTS DO HAPPEN Dear (Customer Name): A swimmer slips on a wet poolside surface . . . a lodger inadvertently causes a small.. All Articles by CompleteMarkets Editor Comments (0 ... Procrastination: Stop It Today, Not Tomorrow This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:40:33 PM PROCRASTINATION: STOP IT TODAY, NOT TOMORROW Procrastination. Why do people do it? How can it be stopped? Let's look at some causes of and cures for this common ailment. Depending on whose the.. All Articles by CompleteMarkets Editor Comments (0 ) x No Thanks Loading.. Loading.. x No Thanks Loading.. ...

... been rated yet. When I became a quality consultant, I took on a responsibility to advise management whenever I either receive excellent service or substandard service. I do not seek recompense; I just provide the feedback. The attitude of the manager of the establishment usually tells me whether or not quality is a part of the business' credo. Recently I facilitated a strategic planning session in a metropolitan hotel - part of a well-known hotel chain. The facility represented itself as a meeting facility, but they set us up in a substandard manner. This was quickly resolved but set the stage for a comedy of service mistakes that resulted in my visit with the hotel's general manager. As usual, I told him that my job was to give feedback whenever there was excellent or substandard service and unfortunately ... he had a problem throughout the facility with the latter. He listened quietly but made no representation regarding a resolution to the problems (or acknowledging the problems in the first place) . He apologized for the issues that I disclosed, but he reminded me of the character in recent national motel advertising whose job description included making abject apologies (but who could not correct any of the problems) . Did he leave me satisfied? No! Will we return to that hotel? No! Does your staff satisfy your customers who come to them with problems? I have heard agency staff argue with customers. I have heard agency staff tell customers that it was a computer problem or a company problem (shifting the blame) . I have heard agency staff tell customers, There's nothing I can do ...

... been rated yet. When I became a quality consultant, I took on a responsibility to advise management whenever I either receive excellent service or substandard service. I do not seek recompense; I just provide the feedback. The attitude of the manager of the establishment usually tells me whether or not quality is a part of the business' credo. Recently I facilitated a strategic planning session in a metropolitan hotel - part of a well-known hotel chain. The facility represented itself as a meeting facility, but they set us up in a substandard manner. This was quickly resolved but set the stage for a comedy of service mistakes that resulted in my visit with the hotel's general manager. As usual, I told him that my job was to give feedback whenever there was excellent or substandard service and unfortunately ... he had a problem throughout the facility with the latter. He listened quietly but made no representation regarding a resolution to the problems (or acknowledging the problems in the first place) . He apologized for the issues that I disclosed, but he reminded me of the character in recent national motel advertising whose job description included making abject apologies (but who could not correct any of the problems) . Did he leave me satisfied? No! Will we return to that hotel? No! Does your staff satisfy your customers who come to them with problems? I have heard agency staff argue with customers. I have heard agency staff tell customers that it was a computer problem or a company problem (shifting the blame) . I have heard agency staff tell customers, There's nothing I can do ...

..., grocery stores, jewelry stores, hotels and motels, and eating and drinking establishmen...

..., grocery stores, jewelry stores, hotels/motels, and eating/drinking places. Occupati...

..., grocery stores, jewelry stores, hotels/motels, and eating/drinking places. Occupati...

... consider permanent relocation if building damage is severe. In this worst-case scenario, you'll need enough insurance for your business to survive. For small businesses, mutual aid agreements often provide the only cost-effective alternate site alternative. When structuring your mutual aid agreements, select partners located far enough away to minimize the possibility of multiple building and community infrastructure damage. Some service-based businesses might be able to work from distant hotels and motels – exponentially increasing alternate site options. 5. Consider pre-positioning. Effective pre-positioning plans can virtually guarantee uninterrupted critical business services. Conclusion How applicable are these guidelines to your situation? If your business is manufacturing or you can't relocate easily out of the area on a temporary basis, you'll need to emphasize business building and business asset protection. Businesses that primarily provide services ... informational consulting will probably be able to relocate many, (if not most) of their operations, at least temporarily. Pre-positioning personnel and using alternate sites will probably be effective. However, bear in mind that these strategies require a great deal of logistics planning to succeed. Douglas M. Henderson is president of Disaster Management, Inc., 1531 SE Sunshine Ave. Port St. Lucie, FL 34952, telephone (772) 337-2985; cell (954) 465-4373; fax (772) 337-2740; e-mail [email protected] ; Web site www.disastermgt.com . Login or Register (for FREE) to gain access to thousands of other great articles. Need more reasons to join? Need insurance for you, your business or your family? Get quality appointments - Save yourself a whole lot of ...